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LifeWings Provides 7 Steps to Revolutionize Patient Safety Management
Date:2/13/2013

rap up the discussion and make a decision."

3. Choose a quarterback. Someone must lead the meeting. This does not have to be the chairperson or the most senior person in the room. It should be someone who is fair, inclusive, and knows how to run a meeting.

4. Be clear on each agenda item whether discussing the item for informational purposes only, or to make a decision. If a decision must be made, be clear at the beginning of the discussion what decision must be made. For example: "We need to decide if this Policy revision is good as is, or
if we want to make changes to it."

5. Close the discussion and make the decision with scripted language.
For example: "Based on the discussion it sounds like we can do Option A, Option B, or Option C. What do you recommend and why?" Start with the most junior or inexperienced person in the room and work up. The chairperson should never announce their decision first.

6. Make and clearly announce the decision. "What we have decided about this issue is..."

7. Record "Who does what by when" to make the decision come to pass. These seven steps will revolutionize how things get done in your organization.Steve Harden, LifeWings CEO, believes that “if your staff go to any meeting about patient safety or quality and say nothing, it would have been better if they hadn't gone at all. If staff don't engage in meetings and never look what the organization does better, they're not being negative, but the lack of initiative they demonstrate costs the entire organization, because they're using a slot that could have been filled
by someone who would have added more value.

It's tempting for employees to work quietly, comply, and rationalize that at least they’re not doing anything negative to hurt patients. But the opp
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