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Leading UK Personal Trainer Challenges Standards of Service Within Fitness Industry to Get Results or Double Your Money Back Guarantee
Date:2/10/2009

e that it is results that matter and coaching consumers through all aspects to ensure success, good health and vitality in the short and longer term will enable a business to flourish."

Bach, whose company, The Body Planner works with individuals, clubs and companies throughout Manchester and Cheshire, believes the blame for recession will lie where poorer standards of service will lead to drop outs and a reduced demand for the services on offer.

"I think it is inaccurate that all consumers do not have the money to get the expertise and coaching they need to get fit and healthy. What people are really looking for is value and that means delivering a measurable result whether it is to drop 14 pounds, lose two inches off their waist, or a company that wants to reduce the cost of sickness and staff turnover. The business of coaching to get results should take all the risk away from the consumer and be the responsibility of the business. If you are providing all it takes to produce the result, then it makes perfect sense to provide a guarantee, both for your business and your consumers."

He continued, "If a consumer cannot see any value in the service and a return they imagined on their investment, then why should they pay for it? If they can identify that the service will bring weight loss, inch loss, improved fitness, improved energy, improved productivity or a return on the investment made because they have been guaranteed it, then why wouldn't the demand be still there? I believe consumers are looking for a service that actually works and delivers result, and they are tired of settling for anything less."

Asked on his final comments, Bach said, "Consumers are looking for that better body, improved energy and better health but falling standards and lazy attitudes will result (if they haven't already) in dwindling memberships and reduced demand. Increasing standards of service and adding value that exce
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