Navigation Links
Leading Healthcare Provider Signs Agreement With UCN for inContact
Date:11/19/2008

SALT LAKE CITY, Nov. 19 /PRNewswire-FirstCall/ -- UCN, Inc. (Nasdaq: UCNN), the market leader in on-demand contact center software, has signed a one year renewable agreement for inContact(R) with a leading healthcare provider of Medicare plans with more than 200,000 members across 13 markets.

This new customer came to UCN to create a more efficient IVR (Interactive Voice Response) solution with call routing between two of the company's contact center locations. They chose the inContact platform to replace their existing premises-based system in order to unify reporting capabilities and track agent availability more efficiently. The customer plans to expand the use of inContact to additional contact center sites as a result of the tremendous improvements they have experienced in contact center monitoring.

"While inContact easily met their IVR needs, UCN successfully demonstrated the added value of our complete software-as-a-service (SaaS) solution," said Paul Jarman, UCN CEO. "The inContact platform gives them contact distribution control between their multiple centers based on agent availability. inContact also helps manage multiple call flows more effectively, and provides the customer with unified and advanced reporting functionality. With the hosted inContact solution, this new customer is able to easily add contact centers as its business continues to grow."

About UCN

UCN, Inc. (NASDAQ: UCNN) is the market leader in software-as-a-service (SaaS) applications for contact centers. The award-winning inContact(R) suite includes an integrated package of advanced contact handling, performance monitoring and management tools. UCN's patented software includes an enterprise-grade ACD (Automated Call Distribution) with skills-based routing, IVR (Interactive Voice Response), speech recognition and CTI (Computer Telephony Integration). Agent performance optimization features include customer experience surveys, call monitoring, call recording, workforce scheduling, forecasting and adherence, agent hiring tools to reduce attrition, and targeted e-training and communications delivered to the agent desktop. The inContact on-demand platform is especially effective at allowing multi-site and remote workforces to function as a single unit. inContact requires no capital expenditure while delivering rapid application development tools for IT control, Fortune 500-compliant security, and a 24/7/365 managed network with carrier-grade redundancy. To learn more about UCN, visit http://www.ucn.net.

Safe Harbor Statement: The Private Securities Litigation Reform Act of 1995 provides a safe harbor for forward-looking information made on the Company's behalf. All statements, other than statements of historical facts which address the Company's expectations of sources of capital or which express the Company's expectation for the future with respect to financial performance or operating strategies, can be identified as forward-looking statements. Such statements made by the Company are based on knowledge of the environment in which it operates, but because of the factors previously listed, as well as other factors beyond the control of the Company, actual results may differ materially from the expectations expressed in the forward-looking statements. (For the complete statement, please click to: http://www.ucn.net/safeharbor.)


'/>"/>
SOURCE UCN, Inc.
Copyright©2008 PR Newswire.
All rights reserved

Related medicine news :

1. The ScottCare Corporation Completes Acquisition of Rozinn Electronics, a Leading Manufacturer of Cardiac Diagnostic Products
2. Omnicom Acquires Leading Healthcare Marketing Communications Firm in China
3. Leading Child Abuse Center Releases Back to School Tips to Protect Children From Internet Predators
4. Leading-edge body sensor could help produce sporting champions
5. Hospital Quality Info on Web Can Be Misleading
6. AT&T Establishes New Network Services for Leading Medical Liability Insurer
7. Video and Photo: Leading CEOs Launch Alliance With American Red Cross to Strengthen Nations Preparedness for Disasters
8. FDA Approves Expanded Labeling for Campath(R) to Include First-line Treatment for Leading Form of Adult Leukemia
9. Sentillion Positioned in Visionaries Quadrant in Leading Industry Analyst Firms User Provisioning Magic Quadrant
10. Leading Asthma and Allergy Author and Counselor Joins The HealthCentral Network As Expert
11. Long Term Care Insurance Gains Momentum Thanks to State Promotions, a Leading Brokerage Reports
Post Your Comments:
*Name:
*Comment:
*Email:
(Date:1/22/2017)... ... 2017 , ... Zifam Pinnacle, an Australian company dedicated to providing a unique ... buyers at the January ECRM Trade Show in Hilton Head, SC. , Zifam Pinnacle ... in all of its creations to help create a more traditional and natural approach ...
(Date:1/22/2017)... ... January 22, 2017 , ... Medical lab testing ... Often the results of a simple test will take days to arrive to the ... Now offers customers direct access to their lab tests, bypassing the cost and delay ...
(Date:1/21/2017)... ... 21, 2017 , ... Salveo for life, a company that distributes an effervescent ... United States as part of its presence to expand its market reach. , Using ... the productions of nasty toxins as a result of drinking alcohol, eliminating those toxins ...
(Date:1/21/2017)... ... 21, 2017 , ... Seamild, the largest manufacturer of oats in China, is ... and founder. As Oat is recognized globally as one of the healthiest cereals, XieQingkui, ... believes it is a move to sow the seed of good karma. Buddhism spirit ...
(Date:1/21/2017)... ... January 21, 2017 , ... ... Dianne Travis-Teague, the electrifying line-up of events for its annual meeting “Coming Home ... and community. “Coming Home 2017” will be held on Friday January 27 ...
Breaking Medicine News(10 mins):
(Date:1/20/2017)...  Ethicon Endo-Surgery, Inc. announced today that ... a privately held medical device company that ... in operating rooms worldwide. The acquisition brings ... devices with Megadyne,s innovative portfolio of electrosurgical ... Ethicon,s goal to deliver the most comprehensive ...
(Date:1/20/2017)... , VAE, January 20, 2017 ... gestiegenen Bedarf an Nothilfe   Die internationale humanitäre ... für Hilfsgüter zu schaffen   Seine ... Premierminister der VAE sowie Herrscher von Dubai ... internationalen Stadt der Hilfe (International Humanitarian City IHC) zu ...
(Date:1/19/2017)... Jan. 19, 2017 The Global Therapy Partnering ... access to partnering deals and agreements entered into by ... partnering deals - Top deals by value - Deals ... technology type The report provides understanding and access ... the world,s leading healthcare companies. The report provides ...
Breaking Medicine Technology: