Navigation Links
Leading Healthcare Provider Signs Agreement With UCN for inContact
Date:11/19/2008

SALT LAKE CITY, Nov. 19 /PRNewswire-FirstCall/ -- UCN, Inc. (Nasdaq: UCNN), the market leader in on-demand contact center software, has signed a one year renewable agreement for inContact(R) with a leading healthcare provider of Medicare plans with more than 200,000 members across 13 markets.

This new customer came to UCN to create a more efficient IVR (Interactive Voice Response) solution with call routing between two of the company's contact center locations. They chose the inContact platform to replace their existing premises-based system in order to unify reporting capabilities and track agent availability more efficiently. The customer plans to expand the use of inContact to additional contact center sites as a result of the tremendous improvements they have experienced in contact center monitoring.

"While inContact easily met their IVR needs, UCN successfully demonstrated the added value of our complete software-as-a-service (SaaS) solution," said Paul Jarman, UCN CEO. "The inContact platform gives them contact distribution control between their multiple centers based on agent availability. inContact also helps manage multiple call flows more effectively, and provides the customer with unified and advanced reporting functionality. With the hosted inContact solution, this new customer is able to easily add contact centers as its business continues to grow."

About UCN

UCN, Inc. (NASDAQ: UCNN) is the market leader in software-as-a-service (SaaS) applications for contact centers. The award-winning inContact(R) suite includes an integrated package of advanced contact handling, performance monitoring and management tools. UCN's patented software includes an enterprise-grade ACD (Automated Call Distribution) with skills-based routing, IVR (Interactive Voice Response), speech recognition and CTI (Computer Telephony Integration). Agent performance optimization features include customer experience surveys, call monitoring, call recording, workforce scheduling, forecasting and adherence, agent hiring tools to reduce attrition, and targeted e-training and communications delivered to the agent desktop. The inContact on-demand platform is especially effective at allowing multi-site and remote workforces to function as a single unit. inContact requires no capital expenditure while delivering rapid application development tools for IT control, Fortune 500-compliant security, and a 24/7/365 managed network with carrier-grade redundancy. To learn more about UCN, visit http://www.ucn.net.

Safe Harbor Statement: The Private Securities Litigation Reform Act of 1995 provides a safe harbor for forward-looking information made on the Company's behalf. All statements, other than statements of historical facts which address the Company's expectations of sources of capital or which express the Company's expectation for the future with respect to financial performance or operating strategies, can be identified as forward-looking statements. Such statements made by the Company are based on knowledge of the environment in which it operates, but because of the factors previously listed, as well as other factors beyond the control of the Company, actual results may differ materially from the expectations expressed in the forward-looking statements. (For the complete statement, please click to: http://www.ucn.net/safeharbor.)


'/>"/>
SOURCE UCN, Inc.
Copyright©2008 PR Newswire.
All rights reserved

Related medicine news :

1. The ScottCare Corporation Completes Acquisition of Rozinn Electronics, a Leading Manufacturer of Cardiac Diagnostic Products
2. Omnicom Acquires Leading Healthcare Marketing Communications Firm in China
3. Leading Child Abuse Center Releases Back to School Tips to Protect Children From Internet Predators
4. Leading-edge body sensor could help produce sporting champions
5. Hospital Quality Info on Web Can Be Misleading
6. AT&T Establishes New Network Services for Leading Medical Liability Insurer
7. Video and Photo: Leading CEOs Launch Alliance With American Red Cross to Strengthen Nations Preparedness for Disasters
8. FDA Approves Expanded Labeling for Campath(R) to Include First-line Treatment for Leading Form of Adult Leukemia
9. Sentillion Positioned in Visionaries Quadrant in Leading Industry Analyst Firms User Provisioning Magic Quadrant
10. Leading Asthma and Allergy Author and Counselor Joins The HealthCentral Network As Expert
11. Long Term Care Insurance Gains Momentum Thanks to State Promotions, a Leading Brokerage Reports
Post Your Comments:
*Name:
*Comment:
*Email:
(Date:3/28/2017)... ... March 28, 2017 , ... Alert Sentry Group LLC., a ... Personal Emergency Response Systems), the iSAFE and the iSAFE Plus. These iSAFE products are ... of their kind, the iSAFE and iSAFE Plus offer direct GPS Location and two-way ...
(Date:3/28/2017)... ... March 28, 2017 , ... Calibration, ... to ensuring high-quality results and maintaining GMP and USP compliance. In a new ... accordance with GMP requirements " these requirements are explained. The challenge is ...
(Date:3/28/2017)... , ... March 28, 2017 , ... ... measurement of corrosive ions found in power plant water and steam. , Chlorides ... as turbines and boilers, leading to extensive maintenance and unplanned shutdowns. Monitoring these ...
(Date:3/28/2017)... ... March 28, 2017 , ... ... offered by the American Association of Integrative Medicine and available for application on ... at the AutismOne 2017 Conference in Colorado Springs. , Ed Arranga, president of ...
(Date:3/28/2017)... ... March 28, 2017 , ... Silicon Valley Hair Institute, the San Francisco ... blog post about women’s hair loss. Although hair transplant procedures can be seen as ... Menopause or genetics can be two reasons a woman may see her hair thinning. ...
Breaking Medicine News(10 mins):
(Date:3/27/2017)... Israel , March 27, 2017 ... THXBY), a specialty clinical-stage pharmaceutical company specializing in the development ... its public offering in the United ... (ADSs), each ADS representing 40 ordinary shares of ... ADS. In addition, Therapix has granted the underwriters ...
(Date:3/27/2017)... STUTTGART, Germany , March 27, 2017 /PRNewswire/ ... provide over 7,000 attendees and more than 600 ... learn, and discover opportunities and solutions that will ... - 6 April 2017 at the Messe Stuttgart, ... is the preeminent medical technology platform showcasing the ...
(Date:3/27/2017)... FinancialBuzz.com News Commentary  ... Based on New Frontier Data,s sales forecasts in 2017, estimates ... generate $655 million in taxes on retail sales. Out of this ... Washington State,s 37% cannabis retail tax rate. ... that are applied on all retail sales. By 2020, tax revenues ...
Breaking Medicine Technology: