Navigation Links
Leading Healthcare Provider Signs Agreement With UCN for inContact
Date:11/19/2008

SALT LAKE CITY, Nov. 19 /PRNewswire-FirstCall/ -- UCN, Inc. (Nasdaq: UCNN), the market leader in on-demand contact center software, has signed a one year renewable agreement for inContact(R) with a leading healthcare provider of Medicare plans with more than 200,000 members across 13 markets.

This new customer came to UCN to create a more efficient IVR (Interactive Voice Response) solution with call routing between two of the company's contact center locations. They chose the inContact platform to replace their existing premises-based system in order to unify reporting capabilities and track agent availability more efficiently. The customer plans to expand the use of inContact to additional contact center sites as a result of the tremendous improvements they have experienced in contact center monitoring.

"While inContact easily met their IVR needs, UCN successfully demonstrated the added value of our complete software-as-a-service (SaaS) solution," said Paul Jarman, UCN CEO. "The inContact platform gives them contact distribution control between their multiple centers based on agent availability. inContact also helps manage multiple call flows more effectively, and provides the customer with unified and advanced reporting functionality. With the hosted inContact solution, this new customer is able to easily add contact centers as its business continues to grow."

About UCN

UCN, Inc. (NASDAQ: UCNN) is the market leader in software-as-a-service (SaaS) applications for contact centers. The award-winning inContact(R) suite includes an integrated package of advanced contact handling, performance monitoring and management tools. UCN's patented software includes an enterprise-grade ACD (Automated Call Distribution) with skills-based routing, IVR (Interactive Voice Response), speech recognition and CTI (Computer Telephony Integration). Agent performance optimization features include customer experience surveys, call monitoring, call recording, workforce scheduling, forecasting and adherence, agent hiring tools to reduce attrition, and targeted e-training and communications delivered to the agent desktop. The inContact on-demand platform is especially effective at allowing multi-site and remote workforces to function as a single unit. inContact requires no capital expenditure while delivering rapid application development tools for IT control, Fortune 500-compliant security, and a 24/7/365 managed network with carrier-grade redundancy. To learn more about UCN, visit http://www.ucn.net.

Safe Harbor Statement: The Private Securities Litigation Reform Act of 1995 provides a safe harbor for forward-looking information made on the Company's behalf. All statements, other than statements of historical facts which address the Company's expectations of sources of capital or which express the Company's expectation for the future with respect to financial performance or operating strategies, can be identified as forward-looking statements. Such statements made by the Company are based on knowledge of the environment in which it operates, but because of the factors previously listed, as well as other factors beyond the control of the Company, actual results may differ materially from the expectations expressed in the forward-looking statements. (For the complete statement, please click to: http://www.ucn.net/safeharbor.)


'/>"/>
SOURCE UCN, Inc.
Copyright©2008 PR Newswire.
All rights reserved

Related medicine news :

1. The ScottCare Corporation Completes Acquisition of Rozinn Electronics, a Leading Manufacturer of Cardiac Diagnostic Products
2. Omnicom Acquires Leading Healthcare Marketing Communications Firm in China
3. Leading Child Abuse Center Releases Back to School Tips to Protect Children From Internet Predators
4. Leading-edge body sensor could help produce sporting champions
5. Hospital Quality Info on Web Can Be Misleading
6. AT&T Establishes New Network Services for Leading Medical Liability Insurer
7. Video and Photo: Leading CEOs Launch Alliance With American Red Cross to Strengthen Nations Preparedness for Disasters
8. FDA Approves Expanded Labeling for Campath(R) to Include First-line Treatment for Leading Form of Adult Leukemia
9. Sentillion Positioned in Visionaries Quadrant in Leading Industry Analyst Firms User Provisioning Magic Quadrant
10. Leading Asthma and Allergy Author and Counselor Joins The HealthCentral Network As Expert
11. Long Term Care Insurance Gains Momentum Thanks to State Promotions, a Leading Brokerage Reports
Post Your Comments:
*Name:
*Comment:
*Email:
(Date:5/31/2016)... ... May 31, 2016 , ... To meet a ... the healthcare industry, The University of Scranton is adding a Certificate in Health ... a career in rapidly growing field of healthcare information. , Healthcare organizations ...
(Date:5/30/2016)... Salt Lake City, Utah (PRWEB) , ... May ... ... health insurance reimbursement for small businesses, announced today the publication of an original ... helps business owners and health insurance professionals understand how Zane Benefits complies with ...
(Date:5/29/2016)... ... 29, 2016 , ... "With 30 unique self-animating web themed intros and complete ... their project," said Christina Austin - CEO of Pixel Film Studios. , ProIntro ... use in Final Cut Pro X. Pixel Film Studios’ minimalistic titles allow users to ...
(Date:5/28/2016)... ... ... a part of the city where’s it’s easy to spot the neon lights of chains ... to attract diners with a taste for real food. , On May 13, the ... Grill, an urban casual restaurant focusing on dishes made by hand with wholesome, organic ingredients ...
(Date:5/27/2016)... , ... May 27, 2016 , ... An influential resource ... a third time to shed lights on the variety of topics detailing why we ... “Nurse Appreciation” tackles why this career has gone from being in a major recession ...
Breaking Medicine News(10 mins):
(Date:5/27/2016)... , May 27, 2016 ... the Dario™ Diabetes Management Tool, today announced that the Company,s ... the Marcum MicroCap Conference being held June 1-2 in ... Invitational, being held June 7-9 in Los Angeles, ... will discuss recent corporate and operational milestones, including the U.S. ...
(Date:5/27/2016)... 27, 2016 The healthcare sector ... insurance companies all falling under its umbrella.  A rather ... not often talked about, these healthcare companies are still ... is by far the largest consumer of ... Corp. (OTC: ADMD), Nutranomics Inc. (OTC: NNRX), KollagenX Corp. ...
(Date:5/26/2016)... 26, 2016 Since its commercial ... an essential life science tool for conducting genetic studies ... Research reveals in its new report that the industry ... one powered by a range of new applications in ... (Logo: http://photos.prnewswire.com/prnh/20140723/694805 ) , Since ...
Breaking Medicine Technology: