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Latest Book by Rothstein Associates Cautions: Ignoring Emotions in the Workplace is High-Risk Behavior That Impacts the Bottom-Line
Date:2/11/2013

ctively manage and channel workplace emotions.

The Cost of Emotions InThe Workplace is a practical, hands-on training guide that offers corporate executives the tools they need to identify where the risk of human emotions lies and ultimately decide how much risk the business can absorb. Within the process Mitchell coins the term “emotional tornado” to describe the cumulative effect of escalating, emotionally-charged human energy as it develops a life of its own. Caused by circumstances in a person’s private or work life, an individual’s emotions have the potential of spinning out of control.

When this happens, financial costs to the organization can range from simple to profoundly complex, ultimately affecting stamina, productivity, company loyalty, absenteeism, healthcare costs, and managerial conflict-resolution time, all of which contribute to a toxic work environment.

The Cost of Emotions in the Workplace is the culmination of years of Mitchell’s experience in a wide variety of venues and situations. Putting these experiences into a practical context, Mitchell guides executives to:

  •     Understand that emotions are going to happen and they do not go away;
  •     Realize that emotions do have measurable costs;
  •     Know that if suppressed, ignored, or devalued, emotions distort and become even more lethal;
  •     Observe, predict, prepare, and write policy to manage the full range of workplace emotion;
  •     Manage office bullies who are too often managers themselves;
  •     Calculate the managerial and productivity costs of
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