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Lagan Unveils Human Services Call Center Solution for North America
Date:1/14/2009

BETHESDA, Md., Jan. 14 /PRNewswire/ -- Lagan, a provider of enterprise case management solutions that streamline the delivery of public services to constituents, today announced a new Lagan Human Services Call Center solution specifically designed for health and human services agencies in North America. The new solution is an efficient and cost-effective way for agencies to handle a range of functions depending on the programs administered, from simple change of address or general program information, to eligibility and enrollment services.

"In this difficult economic environment, the Lagan Human Services Call Center solution provides an opportunity for human services agencies to achieve incremental modernization and have a positive impact on day-to-day operations while realizing a high value return," said Des Speed, CEO of Lagan.

The new solution helps health and human services agencies more effectively engage with program participants by offering a 'no-wrong-door' approach, handling routine tasks over the phone, reducing office visits and freeing-up experienced caseworkers for complex issues.

The Lagan Human Services Call Center solution combines best-in-class multichannel contact management tools with full case management support. Customers can choose to implement just a contact center front end for immediate rewards and integrate with existing systems through Lagan's Service-Oriented Architecture (SOA) foundation which smoothes the path to integration with older technologies. Or, they can leverage the call center as a launching point for overall systems modernization, embracing full case management over time to support the entire service process--from intake, to problem
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