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Lagan Unveils Human Services Call Center Solution for North America

BETHESDA, Md., Jan. 14 /PRNewswire/ -- Lagan, a provider of enterprise case management solutions that streamline the delivery of public services to constituents, today announced a new Lagan Human Services Call Center solution specifically designed for health and human services agencies in North America. The new solution is an efficient and cost-effective way for agencies to handle a range of functions depending on the programs administered, from simple change of address or general program information, to eligibility and enrollment services.

"In this difficult economic environment, the Lagan Human Services Call Center solution provides an opportunity for human services agencies to achieve incremental modernization and have a positive impact on day-to-day operations while realizing a high value return," said Des Speed, CEO of Lagan.

The new solution helps health and human services agencies more effectively engage with program participants by offering a 'no-wrong-door' approach, handling routine tasks over the phone, reducing office visits and freeing-up experienced caseworkers for complex issues.

The Lagan Human Services Call Center solution combines best-in-class multichannel contact management tools with full case management support. Customers can choose to implement just a contact center front end for immediate rewards and integrate with existing systems through Lagan's Service-Oriented Architecture (SOA) foundation which smoothes the path to integration with older technologies. Or, they can leverage the call center as a launching point for overall systems modernization, embracing full case management over time to support the entire service process--from intake, to problem assessment, referral for services and service delivery tracking.

Download the Los Angeles County Department of Public Social Services (DPSS) case study for a live customer example of how the Lagan Human Services Call Center solution is being used today.

About Lagan

Lagan specializes in delivering world-class solutions that effectively and efficiently connect governments and people. More than 160 government agencies on five continents rely on Lagan's innovative, cost-effective enterprise case management (ECM) solutions for human services, constituent resource management, call centers, disaster preparedness and integrated case management and eligibility. Lagan's award-winning software is the choice for governments seeking a low-risk solution that delivers real value in record time. A recipient of the Deloitte Technology Fast 50 Award each of the last six years in recognition of superior revenue growth, Lagan was founded in 1994, is privately held and employs over 200 people worldwide.

For more information about Lagan, please visit

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