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Lagan Increases Productivity of Case Management Workers in the Field; Saves Time and Money for Human Services Agencies with Lagan Mobile(TM)

BETHESDA, Md., Aug. 19 /PRNewswire/ -- Lagan, a provider of enterprise case management solutions that streamline the delivery of public services to constituents, today announced Lagan Mobile, a new application that will extend the functionality of Lagan Human Services to case workers in the field. A majority of case work is currently conducted outside of the office -- at hospitals, the client's residence, or in courts. Lagan Mobile will help human services agencies reduce costs and improve budget usage by increasing productivity of mobile case workers, allowing them to access and input information while in the field and unable to connect to the central office system, then securely transmit the data back to the office when a WiFi connection is available. Lagan Mobile will initially be available to support Lagan Human Services for Adult Protective Services (APS) and will be demonstrated in the exhibit hall at the 2009 American Public Human Services Association (APHSA) ISM (IT Solutions Management for Human Services) Conference in Chicago, IL, Aug. 30 - Sept. 2.

The Tennessee Department of Human Services (DHS) is deploying Lagan Human Services to allow its APS case workers to provide prompt and effective support to one of the state's most vulnerable social groups. Because over 80 percent of the division's case work is conducted remotely without the ability for online access, the Tennessee DHS is also deploying Lagan Mobile. The ability to support case workers in the field, with tools that let them collect case information at any time for later upload to the central office system without any reentry of information, can provide significant time and cost savings while increasing employee satisfaction and service to constituents.

"Mobile connectivity will allow our case workers to spend more time with clients and less time doing paperwork," said Vickie Lawson, Director of APS for Tennessee DHS. "Our case workers travel all over the state, often to remote locations with no wireless internet access, and maintain busy schedules that can keep them out of the office for days at a time. Currently they take handwritten notes that they physically deliver to supervisors for review. Pertinent data is then entered in the central office system and re-entered on any correspondence or forms. With Lagan Mobile they'll be able to capture data once and send it back to the main office when they are in an area with wireless connectivity, keeping supervisors informed of case status, greatly reducing redundant work, and expediting clients' access to the services they need."

Lagan Mobile will reduce the amount of paperwork, phone calls and faxes, and eliminate duplicate efforts as well as the potential for errors that occur when information is transmitted in these ways. Before leaving the office, case workers will download to their laptop or tablet PC all the client information and forms they'll need for as many visits as planned. While in the field they will use Lagan Mobile to complete any necessary forms or update files with new information. When they reach a location with wireless connectivity they can upload information from Lagan Mobile over their agency's Virtual Private Network (VPN) back to the office. All data stored and transmitted via Lagan Mobile will be encrypted. With Lagan Mobile case workers can also input information on the fly for ad hoc or unscheduled visits on existing cases or to instantly create a case.

"We're gratified by our ongoing work and relationship with the State of Tennessee DHS," said Des Speed, CEO of Lagan. "Governments are under increased pressure to streamline processes and reduce costs while maintaining, if not increasing, the level of service they provide to constituents. Solutions that address the needs of the mobile government worker go to the heart of this -- allowing government agencies to take advantage of the cost benefits a mobile workforce provides with tools that optimize productivity in the field. There's virtually no limit to the breadth of applications for Lagan Mobile, across the spectrum of human services delivery and case management in general."

About Lagan

Lagan specializes in delivering world-class solutions that effectively and efficiently connect governments and people. More than 180 government agencies on five continents rely on Lagan's innovative, cost-effective enterprise case management (ECM) solutions for human services, constituent resource management, call centers, disaster preparedness and integrated case management. Lagan's award-winning software is the choice for governments seeking a low-risk solution that delivers real value in record time. A recipient of the Deloitte Technology Fast 50 Award each of the last six years in recognition of superior revenue growth, Lagan was founded in 1994 and is privately held.

For more information about Lagan, please visit and keep up with industry news on Twitter at

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