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LIT OnLine Partners with WorkFlex Solutions to Revolutionize Online Call Center Training
Date:6/20/2013

Dallas, Texas and Cincinnati, Ohio (PRWEB) June 20, 2013

LIT OnLine and WorkFlex Solutions today announced a partnership that will dramatically improve the way call center agents learn and perform. The joint LIT-WorkFlex offering enables call center operators to automate the scheduling of LIT’s patented learning system which can result in agent long-term knowledge retention rates above 90%.

The LIT solution provides a hands-on, interactive, multi-modal learning methodology that addresses the primary deficiency in traditional training techniques – retention of knowledge that is critical to sustained performance. LIT is designed so that critical training content can be easily learned then recalled quickly and accurately applied. WorkFlex Manager automatically identifies optimum time slots for spaced scheduling of LIT e-learning sessions to ensure maximum training impact with minimum impact to ongoing call center operations.

“There is a need in the market to improve online training methodology to maximize both effectiveness and efficiency," said Toni Portman, CEO LIT OnLine. The combination of LIT’s expertise in online training effectiveness management and the ability of WorkFlex to pinpoint and automatically schedule optimum time-slots for intraday agent training provides an ideal solution for call center operators. “We look forward to offering this powerful integrated solution to a wider customer base through our partnership.”

“We are excited to formalize our partnership with LIT Online," said Larry Schwartz, CEO WorkFlex Solutions. "We share a vision for how intelligent intraday training can help companies dramatically improve call center training effectiveness to increase agent performance, lower costs, and enhance the customer experience. LIT’s revolutionary approach dramatically improves information retention to maximizes the ROI of online training in call centers, while WorkFlex’s aut
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