Navigation Links
LIT OnLine Partners with WorkFlex Solutions to Revolutionize Online Call Center Training
Date:6/20/2013

Dallas, Texas and Cincinnati, Ohio (PRWEB) June 20, 2013

LIT OnLine and WorkFlex Solutions today announced a partnership that will dramatically improve the way call center agents learn and perform. The joint LIT-WorkFlex offering enables call center operators to automate the scheduling of LIT’s patented learning system which can result in agent long-term knowledge retention rates above 90%.

The LIT solution provides a hands-on, interactive, multi-modal learning methodology that addresses the primary deficiency in traditional training techniques – retention of knowledge that is critical to sustained performance. LIT is designed so that critical training content can be easily learned then recalled quickly and accurately applied. WorkFlex Manager automatically identifies optimum time slots for spaced scheduling of LIT e-learning sessions to ensure maximum training impact with minimum impact to ongoing call center operations.

“There is a need in the market to improve online training methodology to maximize both effectiveness and efficiency," said Toni Portman, CEO LIT OnLine. The combination of LIT’s expertise in online training effectiveness management and the ability of WorkFlex to pinpoint and automatically schedule optimum time-slots for intraday agent training provides an ideal solution for call center operators. “We look forward to offering this powerful integrated solution to a wider customer base through our partnership.”

“We are excited to formalize our partnership with LIT Online," said Larry Schwartz, CEO WorkFlex Solutions. "We share a vision for how intelligent intraday training can help companies dramatically improve call center training effectiveness to increase agent performance, lower costs, and enhance the customer experience. LIT’s revolutionary approach dramatically improves information retention to maximizes the ROI of online training in call centers, while WorkFlex’s automated intraday scheduling ensures that LIT learning can be seamlessly deployed with minimal operational or administrative overhead."

About LIT Online

LIT OnLine is a Dallas-based software company specializing in both cloud and client hosted platforms of our patented Lock-In-Thought learning methodology. LIT seeks to dramatically improve the way organizations learn and perform by helping people remember what matters most. LIT OnLine is committed to helping transform organizations through the impact of retained critical knowledge and our clients span a multitude of industries including Education, Healthcare, Finance, Legal, Call Center, and many others. To learn more about LIT OnLine, please visit our website at http://www.litonline.com.

About WorkFlex Solutions
WorkFlex Solutions LLC is Cincinnati-based Software Company specializing in SaaS-based workforce auto-optimization solutions. Our award winning intraday management technology is designed to easily integrate with existing workforce and performance management systems enabling clients to leverage their existing enterprise software investments, and quickly generate a positive ROI. WorkFlex clients span multiple industry sectors including Communications, Financial Services, and Healthcare. For more information, please visit http://www.workflexsolutions.com.

Read the full story at http://www.prweb.com/releases/2013/6/prweb10841610.htm.


'/>"/>
Source: PRWeb
Copyright©2012 Vocus, Inc.
All rights reserved

Related medicine news :

1. RKNet Studio Launched Online Website for Fun Games, Brain Training and Cognitive Skills Development
2. University of Saint Mary Launches New Online Master of Science in Nursing Built on the Latest AACN Essentials
3. Wood Library-Museum of Anesthesiology Expands Online Collection
4. Herbalist.com Now Offers New Health Supplements Online through Amazon
5. North American Seminars Receives NY State Approval for a New Physical Therapy Online Continuing Education Course, Examination and Treatment of the SI Joint
6. Summer Session for Wexford University’s Online Doctoral Degree in Sport Psychology Begins June 24
7. Almost a Year Later, Eric Shuman Reflects on His Decision to Sell Travel Services Center MyTSOnline for 36 Million
8. Wholesale Hookah Launches Online Store
9. Toronto Facial Cosmetic Surgery Clinic Opens Online Store
10. CogniFit launches its online brain training website in Russian
11. FDA Approved Home Ultrasound Machine Discounted Online
Post Your Comments:
*Name:
*Comment:
*Email:
(Date:5/31/2016)... ... May 31, 2016 , ... ... Houston Healthconnect’s (Healthconnect) regional health information exchange, which enables physicians at SJMC’s two ... their patients from other participating organizations in the exchange. SJMC’s membership in the ...
(Date:5/31/2016)... ... May 31, 2016 , ... CallTrackingMetrics's ... advertising campaigns, to monitor the performance of sales and support staff, and to ... revenue. The software allows customers to record, transcribe, route, document, and report on ...
(Date:5/31/2016)... ... ... The Global Wellness Summit (GWS), an annual conference for international ... travel, spa and beauty in Europe. The organization asked its partner experts in Europe ... researchers - to forecast where wellness is headed in Europe. Predictions range from European ...
(Date:5/31/2016)... ... 2016 , ... Interest is on the rise for using the CRISPR-Cas9 system ... for RNAi hit validation. A key reason may be that high-throughput synthesis—combined with a ... RNA (crRNA) collections in arrayed formats. , Arrayed crRNA screens have ...
(Date:5/31/2016)... , ... May 31, 2016 , ... Dr. Charles A. ... Dentistry of New Jersey in the class of 1986, where he graduated in the ... at his current location in Livingston since 1989. He has been a member in ...
Breaking Medicine News(10 mins):
(Date:5/30/2016)... 30, 2016 Eye expert s ... babies to seek an eye examination ...   Moorfields Eye Hospital Dubai, the first ... London , has identified premature babies as a special concern ... their particular vulnerability to retinopathy of prematurity (ROP). ROP is a ...
(Date:5/27/2016)... , May 27, 2016 ... innovative biopharma company focused on the highly lucrative ... a substantial pipeline of potential first-in-class or best-in-class ... are in development with strategic partners. HCM,s profitable ... fast-growing domestic market. We expect progress of the ...
(Date:5/26/2016)... , May 26, 2016 According to ... Waste Management Market - U.S. Industry Analysis, Size, Share, Growth, ... market in the U.S. was valued at US$ 5.89 Bn ... of 3.4% from 2015 to 2023 to reach US$ 7.99 ... of current and emerging needle free drug delivery devices and ...
Breaking Medicine Technology: