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King's Daughters Medical Center Leverages Unique Bedside Interactive Technology to Meet Requirements of Patient Safety Goal 16
Date:12/17/2008

them about the ACT. This alert encourages patients to contact the team through the GetWellNetwork system if they feel there is a change in their condition that needs immediate attention, such as a drop in blood pressure, change in heart rate, trouble breathing or change in level of awareness. If needed, patients can easily activate the ACT by pressing a button on the screen with the scheduled alert. Patients and their families may also activate the ACT anytime by accessing the patient safety management resources available on the GetWellNetwork system.

"With the PatientLife System playing a key role in KDMC's efforts to improve patient satisfaction and performance outcomes, it made perfect sense to leverage interactive technology and patient engagement to meet the NPSG 16 requirements," said Michelle Crisp, R.N., nurse manager of the Intensive Care Unit at King's Daughters Medical Center. "This initiative enabled us to not only successfully fulfill the requirements ahead of the January 1 deadline but also perform our jobs better and help save more lives. Since implementing the ACT activation tool in the GetWellNetwork system in October, the results have been tremendous - we have received 80 patient responses indicating that they would like to speak with an ACT nurse about their condition."

GetWellNetwork enables hospitals to provide an exceptional patient and family experience while improving the cost, quality and service of care delivery. By leveraging the GetWellNetwork PatientLife System, hospitals are able to empower patients by placing them at the center of their own care experience. The system engages patients and families in their care process by transforming the in-room television into an interactive resource that delivers personalized information, education and communications tools at the bedside.

"Everyday, we see significant examples where actively engaging patients in their care process has a
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SOURCE GetWellNetwork, Inc.
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