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King's Daughters Medical Center Leverages Unique Bedside Interactive Technology to Meet Requirements of Patient Safety Goal 16

GetWellNetwork Enables Hospitals to Meet Joint Commission Compliance through Patient Engagement

BETHESDA, Md., Dec. 17 /PRNewswire/ --In an effort to improve patient safety and standards compliance, GetWellNetwork, Inc., the leading provider of Interactive Patient Care (IPC) solutions, is enabling King's Daughters Medical Center (KDMC) to meet the requirements of The Joint Commission's National Patient Safety Goal (NPSG) 16 through GetWellNetwork's interactive PatientLife System(R).

In 2008, The Joint Commission introduced NPSG 16 which requires hospitals to establish a method to enable healthcare staff members to directly request additional assistance from a specially trained individual or Rapid Response Team when a patient's condition appears to be worsening. Furthermore, by January 1, 2009, The Joint Commission requires that patients and families must also have the ability to activate these Rapid Response Teams which are available around the clock to care for patients who are showing potential life-threatening symptoms. According to a recent study in the Journal of the American Medical Association (JAMA), Rapid Response Teams significantly reduce hospital-wide mortality rate and the respiratory and cardiopulmonary arrests rate for pediatric inpatients outside of the intensive care unit.

To meet the requirements of NPSG 16, KDMC is leveraging the GetWellNetwork PatientLife System to enable patients and their families to activate the hospital's Assessment Consultation Team (ACT) of nurses who are trained to respond to changes in the patient's condition. The hospital offers patients two ways to activate its ACT Team using the GetWellNetwork system. Each day, a scheduled alert is proactively sent to the patient on the in-room television screen educating them about the ACT. This alert encourages patients to contact the team through the GetWellNetwork system if they feel there is a change in their condition that needs immediate attention, such as a drop in blood pressure, change in heart rate, trouble breathing or change in level of awareness. If needed, patients can easily activate the ACT by pressing a button on the screen with the scheduled alert. Patients and their families may also activate the ACT anytime by accessing the patient safety management resources available on the GetWellNetwork system.

"With the PatientLife System playing a key role in KDMC's efforts to improve patient satisfaction and performance outcomes, it made perfect sense to leverage interactive technology and patient engagement to meet the NPSG 16 requirements," said Michelle Crisp, R.N., nurse manager of the Intensive Care Unit at King's Daughters Medical Center. "This initiative enabled us to not only successfully fulfill the requirements ahead of the January 1 deadline but also perform our jobs better and help save more lives. Since implementing the ACT activation tool in the GetWellNetwork system in October, the results have been tremendous - we have received 80 patient responses indicating that they would like to speak with an ACT nurse about their condition."

GetWellNetwork enables hospitals to provide an exceptional patient and family experience while improving the cost, quality and service of care delivery. By leveraging the GetWellNetwork PatientLife System, hospitals are able to empower patients by placing them at the center of their own care experience. The system engages patients and families in their care process by transforming the in-room television into an interactive resource that delivers personalized information, education and communications tools at the bedside.

"Everyday, we see significant examples where actively engaging patients in their care process has a meaningful and lasting impact on the patient's experience as well as hospital performance," said Michael O'Neil, Jr., founder and CEO of GetWellNetwork, Inc. "With today's growing focus on compliance with quality and performance standards, GetWellNetwork is committed to helping hospitals like KDMC find innovative ways to meet those important requirements."

About GetWellNetwork, Inc.

GetWellNetwork, Inc. is a leading provider of Interactive Patient Care (IPC) solutions. In partnership with leading hospitals and healthcare systems across the country, the company delivers innovative technology and services to drive optimal patient outcomes. Empowering patients as active participants in the healthcare process, IPC solutions are patient-centric applications delivered at the point-of-care to ensure the completion of service and quality requirements, while driving new revenue opportunities and operational efficiencies for healthcare providers. GetWellNetwork and its clients have been widely acknowledged for their IPC innovations by the healthcare community. In 2007, the GetWellNetwork solution received the exclusive endorsement of the American Hospital Association (AHA). GetWellNetwork, Inc. headquarters are in Bethesda, Maryland. For more information, please call 877.MEET.GWN or visit

    Pauline Louie

SOURCE GetWellNetwork, Inc.
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