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Kentucky College Simplifies Password Management by Deploying Self Service Solution to 270,000 Campus Users
Date:7/21/2009

SysOp Tools helps a major Kentucky College system decrease Help Desk calls and simplify password management across 67 campuses with deployment of an intelligent Web-based password self service and user account management solution.

Los Angeles, CA (PRWEB) July 22, 2008 -- SysOp Tools, Inc. today announced that a major Kentucky College System has chosen their Password Reset PRO self service software solution for deployment to all student and faculty users. The Kentucky Community and Technical College System (KCTCS) provides learning excellence to residents through 16 Community and Technical Colleges with 67 Campus locations State-wide, and relies on Microsoft Active Directory Services as the core component for user account security and access authentication. With more than 270,000 users accessing their diverse and highly secure campus systems, KCTCS regularly received large volumes of Help Desk calls regarding forgotten / expired user passwords and locked-out user accounts. They were in desperate need of an easy to deploy solution that would increase productivity by empowering users to self-service password and account related issues.

Project Scope:
KCTCS requirements for the self service solution were very specific: The solution must be very easy to use, must scale to meet their massive user base of 270,000 domain accounts, must look like an internal system instead of a "3rd party product", and must pass external compliance scans. Of added concern to KCTCS, the solution must not require schema modifications or client software agents, must not store sensitive user data or passwords in external databases outside of Active Directory, and must not place sensitive administrator functions directly in the external Web Portal. After testing and ruling out
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Kentucky College Simplifies Password Management by Deploying Self Service Solution to 270,000 Campus Users
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