HOUSTON, June 23 /PRNewswire/ -- The Turning Point Group, LP announces the appointment of Karen Haney as Partner and Vice President of Client Services Healthcare Division. As Vice President of Client Services, Haney will focus on leading client services for the national client base of The Turning Point Group, the Award Winning Customer Retention and Loyalty Marketing Firm.
Karen Haney, a Texas A&M MBA, is a Customer Experience expert with over 25 years experience in Healthcare. Most recently, Haney was promoted to Assistant Vice President, Customer Relations Management at Memorial Hermann Healthcare System where she designed and implemented memorable patient, physician and hospital employee experiences. Under her direction, Memorial Hermann steadily improved patient satisfaction to its current all-time high. Her results have been recognized globally with the 2003 Innovator Award from Pepper and Rodgers/SAS software and nationally in 2007 as the featured success story for Improvements and Innovative Approaches by Press Ganey.
Founded in 2001, The Turning Point Group is an award-winning Customer Retention and Loyalty Marketing Firm assisting organizations in capturing more revenue from current customers. The Turning Point Group clients include Reliant Energy, Memorial Hermann Healthcare System, Medical City Dallas, Baylor Healthcare, Dubuis Healthcare, Shell, Amegy Bank, Tilia, PetroCom and more. For more information, The Turning Point Group can be reached at (713) 979-3700 or http://www.TurningPointGroup.com
|SOURCE The Turning Point Group, LP|
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