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Kaiser Permanente Recognized by J.D. Power and Associates as Highest in Customer Satisfaction Among Mail-Order Pharmacies
Date:9/23/2009

_new' href="http://www.jdpower.com/corporate/news/releases/pressrelease.aspx?ID=2009053" target="_new">J.D. Power and Associates 2009 National Health Insurance Plan Study(SM). The regions are Colorado, Virginia-Maryland, California and the Northwest. These plans serve more than 85 percent of Kaiser Permanente's members.

Now in its third year, the J.D. Power and Associates National Pharmacy Study measures customer satisfaction with pharmacies in two segments: brick-and-mortar and mail-order. The study gauges each pharmacy on a scale of 1,000 points and, in addition to mail order, includes chain drug stores, supermarkets and mass merchandisers. Kaiser Permanente's ratings included the highest possible marks for overall experience, ordering convenience and delivery convenience, which is five out of five Power Circle Ratings. Notable in the rankings is that the Kaiser Permanente's data was for all members, including non-Medicare enrollees.

About the J.D. Power and Associates 2009 National Pharmacy Study

The 2009 National Pharmacy Study is based on responses from 12,215 customers who filled a new prescription or refilled a prescription during the three months prior to the survey period. The Web-based study was fielded May through June 2009.

About J.D. Power and Associates

Headquartered in Westlake Village, Calif., J.D. Power and Associates is a global marketing information services company operating in key business sectors including market research, forecasting, performance improvement, training and customer satisfaction. The company's quality and satisfaction measurements are based on responses from millions of consumers annually. For more information on cell phone ratings, car reviews and ratings, car insurance, health insurance and more, please visit JDPower.com. J.D. Power and Associates is a business unit of t
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SOURCE Kaiser Permanente
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