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Kaiser Permanente Recognized by J.D. Power and Associates as Highest in Customer Satisfaction Among Mail-Order Pharmacies
Date:9/23/2009

OAKLAND, Calif., Sept. 23 /PRNewswire/ -- Kaiser Permanente announced today that the organization's mail-in pharmacy benefits ranked highest in customer satisfaction in the J.D. Power and Associates 2009 National Pharmacy Study(SM). The study measured more than a dozen mail-order pharmacies, and participants were asked to evaluate them across five factors: ordering convenience, delivery convenience, medication availability and information, cost competitiveness and customer service. Kaiser Permanente's mail-order pharmacy is supported by the organization's electronic health record, Kaiser Permanente HealthConnect(R), and members' personal health record, My Health Manager at kp.org.

"We have long known that Kaiser Permanente members appreciate the ease and convenience of ordering and refilling prescriptions via phone and online, and are thrilled to have that recognized by the J.D. Power and Associates study," said Al Carver, vice president, pharmacy strategy & operations at Kaiser Permanente. "Easy access to medication info, online prescription orders and having them delivered at an affordable price supports members' ability to manage their own health and that of their loved ones."

All 8.6 million Kaiser Permanente members have the option to access health care services and get health care information in person, via the phone or online. All members in the outpatient setting are routinely treated using an electronic health record and all have the option to manage their health online such as scheduling appointments and securely e-mailing their doctor. Users also have 24/7 online access to lab test results, eligibility and benefits information, and even their children's immunization records. In April of this year, Kaiser Permanente members in four geographic regions rated the organization's health plans highest in customer satisfaction in the '/>"/>

SOURCE Kaiser Permanente
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