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Kaiser Permanente Receives Top Marks in 2009 J.D. Power and Associates Study
Date:4/16/2009

Kaiser Permanente leads health plans in member satisfaction in four key geographic regions

OAKLAND, Calif., April 16 /PRNewswire/ -- Kaiser Permanente announced today that its members in four geographic regions rated the organization's health plans highest in customer satisfaction in the J.D. Power and Associates 2009 National Health Insurance Plan Study(SM). The regions are Colorado, Virginia-Maryland, California and the Northwest. These plans serve almost 7.5 million of Kaiser Permanente's more than 8.6 million members.

"We are very pleased that our focus on quality health care and service has been recognized by our members. Kaiser Permanente has made a significant effort to put our patients and members at the center of all we do," said Arthur M. Southam, MD, executive vice president, Kaiser Foundation Health Plan Operations. "At Kaiser Permanente, our integrated model enables us to coordinate a member's care to keep them healthy and care for them when they are ill."

Kaiser Permanente's health plan capabilities are complemented by care delivery services in-person, online and by phone. With easy-to-use, Web-based tools, members have access to useful information, access to medical records and tools to communicate with their providers. My Health Manager on kp.org gives registered members the ability to perform important tasks online such as scheduling appointments and ordering prescription refills. Users also have 24/7 online access to lab test results, eligibility and benefits information, and even their children's immunization records. In addition, all Kaiser Permanente physicians routinely use an electronic health record when caring for their patients in medical offices and hospitals.

Now in its third year, the J.D. Power and Associates 2009 National Health Insurance Plan Study(SM) measures member satisfaction among 131 health plans in 17 regions throughout the United States
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SOURCE Kaiser Permanente
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