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Kaiser Permanente Identifies Key Elements in Successful Health Care Information Technology Implementation
Date:3/10/2009

larity of e-mail soared, with an average of 500,000 e-mails sent from members to providers each month.
  • By 2007, 62 percent of members registered on kp.org accessed the site two or more times in a six-month period - up from 27.7 percent two years earlier.
  • Member registration data showed that consumers of all ages are using online health tools. Recent data shows that approximately 31.5 percent of Kaiser Permanente's 8.6 million members are accessing the secure features on My Health Manager.
  • The study also examines challenges in the nationwide adoption of EHRs, including financing issues as well as the opportunities available to the federal government, regional health information organizations and health care organizations and providers, both small and large.

    "This shift to online health services requires a paradigm shift within the health care industry, and large, integrated systems like Kaiser Permanente have a responsibility to share learning and best practices," said study co-author Anna-Lisa Silvestre, vice president of online services at Kaiser Permanente. "Knowing which online features are most popular, what sort of adoption rate to expect, and what factors will encourage acceptance of online health services may prove useful, regardless of practice size - and may move the issue of patient-centered health IT forward nationally."

    About Kaiser Permanente

    Kaiser Permanente is America's leading integrated health plan. Founded in 1945, the program is headquartered in Oakland, Calif. Kaiser Permanente serves 8.6 million members in nine states and the District of Columbia. Today it encompasses Kaiser Foundation Health Plan, Inc., Kaiser Foundation Hospitals and their subsidiaries, and the Permanente Medical Groups. Nationwide, Kaiser Permanente includes approximately 164,000 technical, administrative and clerical employees and caregiver
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