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Kaiser Permanente Identifies Key Elements in Successful Health Care Information Technology Implementation
Date:3/10/2009

other pursuits.

"Technology is transforming the way we deliver health care at Kaiser Permanente," said study co-author Louise Liang, MD, recently retired senior vice president, quality and clinical systems support, Kaiser Permanente. "We must become more efficient and sensitive to the needs of the individual patient to improve our health care system. Our experience can inform other efforts to harness the power of health care IT."

A second paper, If You Build It Will They Come? The Kaiser Permanente Model of Online Health Care, examined the rate at which consumers are adopting online health services, which services they are using, and the key factors that contribute to consumer acceptance of online health tools. With the world's most widely used personal health record, Kaiser Permanente's experience indicates that members find the greatest use in a Web site that facilitates e-connectivity with their health care team, allows them to view key components of their medical records, conduct clinical transactions online, and provides them with information so that they can make knowledgeable decisions about their health.

Other key findings in If You Build It Will They Come? include:

  • In 2007, there were nearly 33 million total visits to My Health Manager at kp.org and an average of 90,315 visits per day - a three-fold increase from 2004.
  • Consistently ranked among the site's top six visited features between 2004 and 2007 were prescription refill, online appointment transactions, facility directory and health encyclopedia visits.
  • The most visited feature on the Web site in 2007 was viewing lab test results, which became widely available to members in 2006.
  • In 2007, 300,000 secure e-mail messages on average were sent to providers each month, an increase of 152 percent from 2006. Since the completion of the study, the popu
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SOURCE Kaiser Permanente
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