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K9 Dog Park Announces Highest Ratings Ever in Client Satisfaction
Date:8/14/2014

services which leading the company to expand service offerings. Now K9 Dog Park is a full-service dog care business. In February the company added Doggy Daycare and Overnight Dog Boarding in custom built suites. Then, in March added low-cost vaccinations through a local veterinarian brought in-house. Finally, in June K9 Dog Park added canine teeth cleaning. The veterinarian is available at to K9 Dog Park every two-weeks to provide the vaccination and teeth cleaning services at a fraction of the cost local veterinarians charge. DiLoreto said, “Now our clients have little need to go elsewhere for their dog service needs. We offer dog training, grooming, daycare, boarding, veterinary services and retail.”

To stay focused on the business and in touch with their clients, Penny and her husband (David) participate daily and share the office routine by one of them being there nearly always. According to Mrs. DiLoreto, “David takes the morning shift and opens the daycare, receives clients and gets the day started; I come in later in the day allowing him to go home or do other things while I work with employee training, interact with clients to learn client and employee needs and how we might meet them. This schedule allows each of us to take a break but also for one of us to be there nearly at all times.”

A major focus at K9 Dog Park has always been employees, but now with daycare and boarding, the bar has been raised. K9 Dog Park employees are taught to be animal behaviorists by learning dog body language, proper interaction and dog training. Mrs. DiLoreto commented, “We want this to be a dog-safe environment and fun. We always have someone interacting with the dogs because it is important for the dog’s safety. However, it also creates a fun time for them. When I see a dog pulling on their owner’s leash to get in our door it warms my heart because I know that we have happy dogs and happy owners.”

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