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John Hancock Selects CHCS Services to Manage Long-Term Care Insurance Provider Discount and Caregiver Programs
Date:5/14/2009

BOSTON, May 14 /PRNewswire-FirstCall/ -- John Hancock Long-Term Care (LTC) Insurance has selected CHCS Services, a leading expert in senior healthcare services with more than 15 years of experience, to manage John Hancock's provider discount and caregiver support services programs for its policyholders and their families.

Beginning May 9, 2009, CHCS will administer the discount program, available as part of John Hancock's individual and group LTC insurance products, which allow policyholders access to provider discounts and quality information on providers nationwide through elder care specialists.

CHCS will also manage John Hancock's Caregiver Support Services program by offering a website which will provide caregiver evaluation and assessment tools, wellness questionnaires, care planning, and professional advice. This program is currently included in John Hancock's Leading Edge and Custom Care II Enhanced products and will be introduced in the new group LTC insurance products that the company expects to launch in 2009.

"We believe that CHCS's exceptional long-term care service model is well suited to meet the needs of our more than 1 million LTC insurance policyholders," said Marianne Harrison, President of John Hancock Long-Term Care Insurance.

As part of the agreement, CHCS will offer:

An extensive, nationwide network of long-term care providers, thousands of which are credentialed and offer service discounts. The network includes nursing homes, assisted living facilities, adult day care centers, hospice facilities, home health providers, and durable medical equipment providers.

A dedicated provider enrollment team that allows CHCS Services to continuously recruit and expand their network of providers across the country. Providers also have the ability to join the network without any associated enrollment or
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SOURCE John Hancock
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