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John Hancock Expands LTC Training Effort with ClearCert High Usage By Producers and Streamlines Process for Insurers

BOSTON, Dec. 12 /PRNewswire-FirstCall/ -- John Hancock Life Insurance Company (John Hancock) is reinforcing its commitment to helping producers meet new long-term care insurance (LTCI) training requirements through an affiliation with the ClearCert Clearinghouse. John Hancock began validating courses through ClearCert earlier in the year and effective January 1, 2009 will only accept training courses approved through the clearinghouse.

Since beginning its Partnership training effort last year, John Hancock has trained more than 9,200 students in the classroom and over 2,300 online. John Hancock's reported completions have accounted for nearly half of the 24,000 validated course completion records reported to the ClearCert system by its network of two dozen training firms.

"ClearCert's training validation services have made it easier for producers to meet training requirements and find appropriate courses while streamlining the way in which John Hancock LTC can track and validate producer training completions," said Catherine Dove, Partnership Training Director for John Hancock's Long-Term Care Division.

The Deficit Reduction Act of 2005 mandates that all agents representing LTCI partnership policies complete initial and ongoing training programs. In addition, a growing number of states -- currently 28 -- have implemented mandatory training requirements based on a training model developed by the National Association of Insurance Commissioners (NAIC). Most of these states are also implementing partnership programs. According to new state and federal regulations, insurers must not only verify course completions but are accountable for assuring that course content meets regulatory requirements.

About ClearCert Validation and Clearinghouse

ClearCert offers unbiased third party course content review of NAIC long-term care and partnership training courses on behalf of LTCI carriers. The firm's website ( lists courses ClearCert has certified to include mandatory training content and agent training requirements in states that have mandates.

The site is particularly helpful for producers licensed in multiple states who need to meet each state's requirements without taking more courses than necessary. The site also provides guidance concerning required follow-up training, which in most cases, must be completed within 24 months of taking the initial course.

ClearCert's national clearinghouse provides carriers and distributors with producer compliance status on-demand, based upon course completion data reported by its network of training providers, facilitating the process of instantly confirming producer compliance with participating state requirements.

About John Hancock Long-Term Care Insurance

John Hancock is one of the largest providers of LTC insurance overall with more than 1,000,000 LTC insurance clients and $1.4 billion of in-force LTC insurance premium(1). The company holds $8.1 billion in LTC reserves and has paid $1.8 billion in LTC insurance claims(2).

Having entered the retail LTC insurance market in 1987, John Hancock is one of the largest carriers of individual coverage in the country(3). John Hancock began selling group LTC insurance in 1988 and today is the largest provider of employer-sponsored group LTC insurance in the U.S.(4)

About John Hancock Financial and Manulife Financial Corporation

John Hancock Financial is a unit of Manulife Financial Corporation (the Company), a leading Canadian-based financial services group serving millions of customers in 19 countries and territories worldwide. Operating as Manulife Financial in Canada and in most of Asia, and primarily as John Hancock in the United States, the Company offers clients a diverse range of financial protection products and wealth management services through its extensive network of employees, agents and distribution partners. Funds under management by Manulife Financial and its subsidiaries were Cdn $385.3 billion (U.S. $363.5 billion) as at September 30, 2008.

Manulife Financial Corporation trades as 'MFC' on the TSX, NYSE and PSE, and under '0945' on the SEHK. Manulife Financial can be found on the Internet at

The John Hancock unit, through its insurance companies, comprises one of the largest life insurers in the United States. John Hancock offers a broad range of financial products and services, including life insurance, fixed and variable annuities, mutual funds, 401(k) plans, long-term care insurance, college savings, and other forms of business insurance. Additional information about John Hancock may be found at

Long-term care insurance is underwritten by John Hancock Life Insurance Company, Boston, MA 02117.

    (1) As of December 31, 2007, according to internal financial records
    (2) As of December 31, 2007, according to internal financial records
    (3) LIMRA International, U.S. Individual Long-Term Care Insurance Sales
        Survey, Fourth Quarter YTD 2007
    (4) LIMRA International, U. S. Group Long-Term Care Insurance Sales
        Survey, Fourth Quarter YTD 2007

SOURCE John Hancock Financial
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