Navigation Links
Jacada Extends Agreement with Telefónica UK for Enterprise Solutions Delivery
Date:5/8/2013

(PRWEB) May 08, 2013

Jacada, Inc., a leading global provider of customer service technology designed to simplify the interaction between businesses and their customers, today announced that it has extended its relationship with Telefónica UK by signing a services agreement to continue provision of Jacada unified desktop, agent scripting, and process optimization solutions.
The partnership between the companies originally started in 2007 when Jacada streamlined and automated critical call processes within the UK Pay and Go division. In 2008, Telefónica UK signed an enterprise license agreement with Jacada allowing them to standardize the Jacada unified desktop solution throughout the company’s UK customer service operations. In 2011, Telefónica UK chose the Jacada Agent Scripting (JAS) Product Suite to enable its Gurus support team to deliver superior customer service.

“Our continued relationship with Telefónica UK is a strong indicator of both Telefónica’s commitment to providing unprecedented customer service and to Jacada’s dedication to providing the best and most innovative customer service technologies and solutions,” said Guy Yair, co-chief executive officer of Jacada. “The decision by Telefónica UK to continue our successful relationship is validation that Jacada’s solutions enable companies to provide better customer service, increase customer retention, and lower operating costs at the same time.”

Jacada Agent Scripting has significantly reduced the average handling time at Telefónica UK by presenting complex processes as simple and easy to follow guides. The simplicity of Jacada Agent Scripting has enabled Telefónica to create, update, and enhance agents scripts in order to improve their fix rates and reduce hand-offs to second tier support. Jacada’s automation and unified desktop solutions enable simplified call center processes, resulting in a better customer experience and higher customer retention.

About Jacada
Jacada solutions help organizations improve their customer experiences and reduce their operational costs. Jacada enables organizations to deliver advanced customer and agent interactions by implementing cutting-edge mobile customer service and visual IVR solutions, agent desktops, and process optimization tools. Customers can benefit from an improved customer service experience at every touch point with the organization, whether at the call center, on the mobile, or at the retail store. Jacada projects often deploy in less than six months, and customers often realize a complete return on investment within 12 months of deployment. Founded in 1990, Jacada operates globally with offices in Atlanta, USA; London, England; Munich, Germany; and Herzliya, Israel. More information is available at http://www.Jacada.com.

Read the full story at http://www.prweb.com/releases/2013/5/prweb10708911.htm.


'/>"/>
Source: PRWeb
Copyright©2012 Vocus, Inc.
All rights reserved

Related medicine news :

1. Heart Attack Preventing Drug, Plavix, Poses Continued Risk While Bristol-Myers Squibb Extends the Rights to Others for Generic OTC Versions
2. Fortune 500 Company Extends Contract with Wireless Analytics, LLC
3. myCNAjobs Attending 2013 AFLA Conference and Extends Services to Assisted Living Beta Customers
4. AvePoint Extends Collaboration to the Cloud with DocAve Online for Microsoft SharePoint
5. Astro-Clairvoyant Norah Guide With Premium Astrology Extends Blog Series With Newly Added Video Features
6. ASRN Extends the "Save the Grads" Jobs Program for New Registered Nurses
7. Clairvoyant Norah Guide for Premium Astrology Extends Blog Series on Moon Sign Compatibility
8. emerginC Extends Its ‘Help your Skin, Heal Your Planet’ Tree Planting Commitment
9. Longer CPR extends survival in both children and adults
10. Delta Cooling Towers extends Industry Leading Warranty to 20 Years
11. Everyday Vitamin Extends Complimentary U.S. Shipping on Orders of $50 or More Through End of January
Post Your Comments:
*Name:
*Comment:
*Email:
(Date:6/25/2016)... ... 2016 , ... Austin residents seeking Mohs surgery services, can now turn to ... Dr. Russell Peckham for medical and surgical dermatology. , Dr. Dorsey brings specialization to ... fellowship in Mohs Micrographic Surgery completed by Dr. Dorsey was under the direction of ...
(Date:6/25/2016)... ... June 25, 2016 , ... As a lifelong Southern Californian, Dr. ... his M.D from the David Geffen School of Medicine at UCLA. He trained in ... to complete his fellowship in hematology/oncology at the UCLA-Olive View-Cedars Sinai program where he ...
(Date:6/24/2016)... ... June 24, 2016 , ... A recent article ... people are unfamiliar with. The article goes on to state that individuals are now ... of these less common operations such as calf and cheek reduction. The Los Angeles ...
(Date:6/24/2016)... Dallas, Texas (PRWEB) , ... June 24, 2016 ... ... 12th International Conference and Scientific Sessions in Dallas that it will receive two ... Announcement of the grants came as PHA marked its 25th anniversary by recognizing ...
(Date:6/24/2016)... ... , ... Topical BioMedics, Inc, makers of Topricin and MyPainAway Pain Relief Products, join The ‘Business ... to $12 an hour by 2020 and then adjusting it yearly to increase at the ... minimum wage, assure the wage floor does not erode again, and make future increases more ...
Breaking Medicine News(10 mins):
(Date:6/24/2016)... Tenn. , June 24, 2016  Arkis ... providing less invasive and more durable cerebrospinal fluid ... in funding.  The Series-A funding is led by ... Lighthouse Fund, and other private investors.  Arkis, new ... neurosurgical instrumentation and the market release of its ...
(Date:6/23/2016)... , June 23, 2016 Research ... Devices Global Market - Forecast to 2022" report to ... the treatment method for the patients with kidney failure, it ... excess fluid from the patient,s blood and thus the treatment ... potassium and chloride in balance. Increasing number ...
(Date:6/23/2016)... , June 23, 2016 Research ... "Pharmaceutical Excipients Market by Type (Organic Chemical (Sugar, Petrochemical, ... (Oral, Topical, Coating, Parenteral) - Global Forecast to 2021" ... The global pharmaceutical excipients market is ... a CAGR of 6.1% in the forecast period 2016 ...
Breaking Medicine Technology: