Navigation Links
Jacada Extends Agreement with Telefónica UK for Enterprise Solutions Delivery
Date:5/8/2013

(PRWEB) May 08, 2013

Jacada, Inc., a leading global provider of customer service technology designed to simplify the interaction between businesses and their customers, today announced that it has extended its relationship with Telefónica UK by signing a services agreement to continue provision of Jacada unified desktop, agent scripting, and process optimization solutions.
The partnership between the companies originally started in 2007 when Jacada streamlined and automated critical call processes within the UK Pay and Go division. In 2008, Telefónica UK signed an enterprise license agreement with Jacada allowing them to standardize the Jacada unified desktop solution throughout the company’s UK customer service operations. In 2011, Telefónica UK chose the Jacada Agent Scripting (JAS) Product Suite to enable its Gurus support team to deliver superior customer service.

“Our continued relationship with Telefónica UK is a strong indicator of both Telefónica’s commitment to providing unprecedented customer service and to Jacada’s dedication to providing the best and most innovative customer service technologies and solutions,” said Guy Yair, co-chief executive officer of Jacada. “The decision by Telefónica UK to continue our successful relationship is validation that Jacada’s solutions enable companies to provide better customer service, increase customer retention, and lower operating costs at the same time.”

Jacada Agent Scripting has significantly reduced the average handling time at Telefónica UK by presenting complex processes as simple and easy to follow guides. The simplicity of Jacada Agent Scripting has enabled Telefónica to create, update, and enhance agents scripts in order to improve their fix rates and reduce hand-offs to second tier support. Jacada’s automation and unified desktop solutions enable simplified call center processes, resulting in a better customer experience and higher customer retention.

About Jacada
Jacada solutions help organizations improve their customer experiences and reduce their operational costs. Jacada enables organizations to deliver advanced customer and agent interactions by implementing cutting-edge mobile customer service and visual IVR solutions, agent desktops, and process optimization tools. Customers can benefit from an improved customer service experience at every touch point with the organization, whether at the call center, on the mobile, or at the retail store. Jacada projects often deploy in less than six months, and customers often realize a complete return on investment within 12 months of deployment. Founded in 1990, Jacada operates globally with offices in Atlanta, USA; London, England; Munich, Germany; and Herzliya, Israel. More information is available at http://www.Jacada.com.

Read the full story at http://www.prweb.com/releases/2013/5/prweb10708911.htm.


'/>"/>
Source: PRWeb
Copyright©2012 Vocus, Inc.
All rights reserved

Related medicine news :

1. Heart Attack Preventing Drug, Plavix, Poses Continued Risk While Bristol-Myers Squibb Extends the Rights to Others for Generic OTC Versions
2. Fortune 500 Company Extends Contract with Wireless Analytics, LLC
3. myCNAjobs Attending 2013 AFLA Conference and Extends Services to Assisted Living Beta Customers
4. AvePoint Extends Collaboration to the Cloud with DocAve Online for Microsoft SharePoint
5. Astro-Clairvoyant Norah Guide With Premium Astrology Extends Blog Series With Newly Added Video Features
6. ASRN Extends the "Save the Grads" Jobs Program for New Registered Nurses
7. Clairvoyant Norah Guide for Premium Astrology Extends Blog Series on Moon Sign Compatibility
8. emerginC Extends Its ‘Help your Skin, Heal Your Planet’ Tree Planting Commitment
9. Longer CPR extends survival in both children and adults
10. Delta Cooling Towers extends Industry Leading Warranty to 20 Years
11. Everyday Vitamin Extends Complimentary U.S. Shipping on Orders of $50 or More Through End of January
Post Your Comments:
*Name:
*Comment:
*Email:
(Date:6/26/2016)... Orion, Clarkston, Michigan (PRWEB) , ... June 26, ... ... with respect to fertility once they have been diagnosed with endometriosis. These women ... intercourse but they also require a comprehensive approach that can help for preservation ...
(Date:6/25/2016)... ... June 25, 2016 , ... Austin residents seeking Mohs ... College of Mohs Surgery and to Dr. Russell Peckham for medical and surgical dermatology. ... treatment for skin cancer. The selective fellowship in Mohs Micrographic Surgery completed by Dr. ...
(Date:6/25/2016)... ... June 25, 2016 , ... "With 30 hand-drawn hand gesture ... said Christina Austin - CEO of Pixel Film Studios. , ProHand Cartoon’s package ... Final Cut Pro X . Simply select a ProHand generator and drag it ...
(Date:6/25/2016)... ... June 25, 2016 , ... As a lifelong Southern Californian, ... and his M.D from the David Geffen School of Medicine at UCLA. He trained ... Angeles to complete his fellowship in hematology/oncology at the UCLA-Olive View-Cedars Sinai program where ...
(Date:6/25/2016)... ... 2016 , ... On Friday, June 10, Van Mitchell, Secretary of the Maryland ... iHire in recognition of their exemplary accomplishments in worksite health promotion. , The Wellness ... & Wellness Symposium at the BWI Marriott in Linthicum Heights. iHire was one of ...
Breaking Medicine News(10 mins):
(Date:6/23/2016)... June 23, 2016  In a startling report released today, ... residents by lacking a comprehensive, proven plan to eliminate prescription opioid ... ranking of how states are tackling the worst drug crisis in ... states – Kentucky , New Mexico ... . Of the 28 failing states, three – ...
(Date:6/23/2016)... , June 23, 2016 Research ... MEMS Devices Medical Market Analysis 2016 - Forecast to 2022" ... The report contains up to date financial data ... analysis. Assessment of major trends with potential impact on the ... analysis of market segmentation which comprises of sub markets, regional ...
(Date:6/23/2016)... Research and Markets has announced the addition of ... their offering. The current ... environment for MedImmune to enter. The US ageing population creates ... drive considerable growth for effective anti-influenza medications. The introduction of ... but development is still in its infancy. ...
Breaking Medicine Technology: