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J.D. Power and Associates Reports: The Nebraska Medical Center Recognized for Providing an Outstanding Inpatient Experience for a Third Consecutive Year, and for Providing an Outstanding Cardiovascular Experience
Date:2/7/2008

WESTLAKE VILLAGE, Calif., Feb. 7 /PRNewswire/ -- The Nebraska Medical Center, a 689-bed, not-for-profit acute care hospital in Omaha, Neb., has been recognized for a third consecutive year for service excellence under the J.D. Power and Associates Distinguished Hospital Program(SM). This distinction acknowledges a strong commitment by The Nebraska Medical Center to provide its patients with "An Outstanding Inpatient and Cardiovascular Experience."

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"Because patients place a high value on the service aspects of their hospital stay, providing them with a consistent, positive experience year after year is as important to hospitals as it is to businesses in any other service industry," said David Stefan, executive director of the healthcare division of J.D. Power and Associates.

The service excellence distinction was determined by surveying a random sample of recently discharged Nebraska Medical Center patients on their hospital stay and comparing the results to the national benchmark established by the annual J.D. Power and Associates National Hospital Service Performance Study(SM).

The telephone-based research conducted among inpatients focused on five key drivers of patient satisfaction with their overall hospital experience. These drivers, which were identified in the national study, are: dignity and respect; speed and efficiency; comfort; information and communication; and emotional support.

The Nebraska Medical Center exceeded the national benchmark study score for overall inpatient and cardiovascular satisfaction. Compared with the national study, The Nebraska Medical Center performed well in speed and efficiency. In particular, inpatients gave high marks with regard to the speed and efficiency of testing and treatment personnel, and in the availability of the doctor.

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SOURCE J.D. Power and Associates
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