WESTLAKE VILLAGE, Calif., Feb. 7 /PRNewswire/ -- The Nebraska Medical Center, a 689-bed, not-for-profit acute care hospital in Omaha, Neb., has been recognized for a third consecutive year for service excellence under the J.D. Power and Associates Distinguished Hospital Program(SM). This distinction acknowledges a strong commitment by The Nebraska Medical Center to provide its patients with "An Outstanding Inpatient and Cardiovascular Experience."
"Because patients place a high value on the service aspects of their hospital stay, providing them with a consistent, positive experience year after year is as important to hospitals as it is to businesses in any other service industry," said David Stefan, executive director of the healthcare division of J.D. Power and Associates.
The service excellence distinction was determined by surveying a random sample of recently discharged Nebraska Medical Center patients on their hospital stay and comparing the results to the national benchmark established by the annual J.D. Power and Associates National Hospital Service Performance Study(SM).
The telephone-based research conducted among inpatients focused on five key drivers of patient satisfaction with their overall hospital experience. These drivers, which were identified in the national study, are: dignity and respect; speed and efficiency; comfort; information and communication; and emotional support.
The Nebraska Medical Center exceeded the national benchmark study score for overall inpatient and cardiovascular satisfaction. Compared with the national study, The Nebraska Medical Center performed well in speed and efficiency. In particular, inpatients gave high marks with regard to the speed and efficiency of testing and treatment personnel, and in the availability of the doctor.
Nebraska's inpatient performance scores were also high compared with the national study in the area of overall comfort, particularly regarding nurses' concern for comfort during procedures and controlling pain.
Patients were asked to rate their level of trust and confidence in the hospital after their visit. Three of four cardiovascular patients and two of three inpatients indicate they have more or much more trust and confidence in the hospital after their most recent visit.
Non-government, acute-care hospitals throughout the nation are eligible for the J.D. Power and Associates Distinguished Hospital recognition for inpatient, emergency department, outpatient, and maternity services. Distinction is valid for one year, after which the hospital may reapply for this recognition.
About J.D. Power and Associates
Headquartered in Westlake Village, Calif., J.D. Power and Associates is a global marketing information services firm operating in key business sectors including market research, forecasting, performance improvement, training and customer satisfaction. The firm's quality and satisfaction measurements are based on responses from millions of consumers annually. For more information on car reviews and ratings, car insurance, health insurance, cell phone ratings, and more, please visit JDPower.com. J.D. Power and Associates is a business unit of The McGraw-Hill Companies.
About The McGraw-Hill Companies
Founded in 1888, The McGraw-Hill Companies (NYSE: MHP) is a leading
global information services provider meeting worldwide needs in the
financial services, education and business information markets through
leading brands such as Standard & Poor's, McGraw-Hill Education,
BusinessWeek and J.D. Power and Associates. The Corporation has more than
280 offices in 40 countries. Sales in 2007 were $6.8 billion. Additional
information is available at http://www.mcgraw-hill.com.
Media Relations Contacts:
John Tews Andrea McMaster
J.D. Power and Associates The Nebraska Medical Center
Troy, Mich. Omaha, Neb. 68105
(248) 312-4119 (402) 559-7037
The Nebraska Medical Center
Omaha, Neb. 68105
No advertising or other promotional use can be made of the information in this release without the express prior written consent of J.D. Power and Associates. http://www.jdpower.com/corporate
|SOURCE J.D. Power and Associates|
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