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J.D. Power and Associates Reports: Satisfaction with Health Plans is Notably Lower among Individual Purchasers and Small Employer Members
Date:4/2/2009

ire, Rhode Island and Vermont) New York-New Jersey Northwest (includes Idaho, Oregon and Washington) Ohio Pennsylvania-Delaware South Atlantic (includes Georgia, North Carolina and South Carolina) Texas Virginia-Maryland

    Top Three Plans in Overall Member Satisfaction by Region
    Arizona-Utah*
    Highest: BlueCross  BlueShield of Arizona
    SelectHealth

    California*
    Highest: Kaiser Foundation Health Plan

    Colorado*
    Highest: Kaiser Foundation Health Plan

    East South Central
    Highest: Anthem Blue Cross and Blue Shield of Kentucky (tie)
    Highest: BlueCross Blue Shield of Alabama (tie)
    CIGNA

    Florida
    Highest: BlueCross BlueShield of Florida
    Humana
    UnitedHealthcare

    Heartland
    Highest: BlueCross BlueShield of Nebraska
    BlueCross BlueShield of Kansas
    Wellmark BlueCross BlueShield of Iowa

    Illinois-Indiana
    Highest: BlueCross BlueShield of Illinois
    Anthem Blue Cross Blue Shield of Indiana
    Humana

    Michigan*
    Highest: Health Alliance Plan (HAP)
    BlueCross BlueShield of Michigan

    Minnesota-Wisconsin
    Highest: Dean Health Insurance
    HealthPartners
    BlueCross BlueShield of Minnesota

    New England
    Highest: Harvard Pilgrim Health Care
    Anthem Blue Cross Blue Shield of Connecticut
    Tufts Associated Health Plans

    New York-New Jersey
    Highest: HIP Health Plan
    Excellus BlueCross BlueShield
    Empire BlueCross BlueShield

    Northwest
    Highest: Kaiser Foundation Health Plan
    Group Health Cooperative
    Providence Health Plan

    Ohio
    Highest: Medical Mutual of Ohio
    Humana
    Anthem Blue Cross Blue Shield of Ohio

    Pennsylvania-Delaware
    Highest: Highmark Blue Cross Blue Shield
    Highmark Blue Shield
    Capital BlueCross

    South Atlantic
    Highest: Humana
    UnitedHealthcare
    BlueCross Blue
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SOURCE J.D. Power and Associates
Copyright©2009 PR Newswire.
All rights reserved

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