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J.D. Power and Associates Reports: Satisfaction with Health Plans Varies Dramatically From Region To Region, Largely Due to Poor Communication From Insurance Providers
Date:4/30/2008

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Power Circle

Provider Index Ratings

Score For Consumers

Group Health Cooperative 778 5

Premera Blue Cross 765 4

Regence BlueShield of Washington 738 3

Northwest Region Average 735 3

Regence BlueCross BlueShield of Oregon 733 3

Providence Health Plan 733 3

Kaiser Health Plan 732 3

Blue Cross of Idaho 695 2

Regence Blue Shield of Idaho is included in the study, but not ranked due to small sample size.
Included in the Northwest Region are: Idaho, Oregon and Washington.

Ohio

(Based on a 1,000-point scale)

J.D. Power.com

Power Circle

Provider Index Ratings

Score For Consumers

Humana 748 5

Medical Mutual 737 4

United Healthcare 736 3

Aetna 735 3

Ohio Region Average 735 3

Anthem BlueCross BlueShield 733 3

AultCare is included in the study, but not ranked due to small sample size.

Pennsylvania-Delaware
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SOURCE J.D. Power and Associates
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