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J.D. Power and Associates Reports: Satisfaction with Health Plans Varies Dramatically From Region To Region, Largely Due to Poor Communication From Insurance Providers
Date:4/30/2008

743 4

BlueCross BlueShield of Rhode Island 743 4

New England Region Average 734 3

Anthem BlueCross BlueShield of Maine 725 3

United Healthcare of New England 707 2

Health Net 695 2

Included in the New England Region are: Connecticut, Maine, Massachusetts, New Hampshire, Rhode Island and Vermont.

New York-New Jersey Region

(Based on a 1,000-point scale)

J.D. Power.com

Power Circle

Provider Index Ratings

Score For Consumers

United Healthcare 749 5

Empire BlueCross BlueShield 742 5

BlueCross BlueShield of Western New York and

Blue Shield of Northeast New York 742 5

Excellus BlueCross and BlueShield 735 4

HIP Health Plan of New York 732 3

New York/New Jersey Region Average 727 3

MVP Health Care 721 3

Horizon BlueCross BlueShield 710 2

Aetna 708 2

Group Health Incorporated 701 2

Oxford 682 2

Northwest Region

(Based on a 1,000-point scale)

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SOURCE J.D. Power and Associates
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