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J.D. Power and Associates Reports: Satisfaction with Health Plans Varies Dramatically From Region To Region, Largely Due to Poor Communication From Insurance Providers
Date:4/30/2008

Score For Consumers

BlueCross BlueShield of Alabama 759 5

CIGNA of Tennessee, Inc. 749 4

Blue Cross Blue Shield of Tennessee 737 3

Anthem Blue Cross Blue Shield of Kentucky 736 3

East South Central Region Average 735 3

Humana of Kentucky 733 3

United Healthcare is included in the study, but not ranked due to small sample size.

Included in the East South Central Region are: Alabama, Kentucky, Mississippi and Tennessee.

Florida

(Based on a 1,000-point scale)

J.D. Power.com

Power Circle

Provider Index Ratings

Score For Consumers

BlueCross BlueShield 751 5

CIGNA 745 4

Florida Region Average 733 3

Aetna 719 2

Humana 712 2

United Healthcare 708 2

Heartland Region

(Based on a 1,000-point scale)

J.D. Power.com

Power Circle

Provider Index Ratings

Score For Consumers

Wellmark BlueCross Blue
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SOURCE J.D. Power and Associates
Copyright©2008 PR Newswire.
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