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J.D. Power and Associates Reports: Satisfaction with Health Plans Varies Dramatically From Region To Region, Largely Due to Poor Communication From Insurance Providers
Date:4/30/2008

J.D. Power.com

Power Circle

Provider Index Ratings

Score For Consumers

Kaiser Health Plan 755 5

California Region Average 719 3

CIGNA 710 3

Blue Shield 704 2

PacifiCare 701 2

Blue Cross 698 2

Aetna 696 2

Health Net 684 2

Colorado

(Based on a 1,000-point scale)

J.D. Power.com

Power Circle

Provider Index Ratings

Score For Consumers

Kaiser Health Plan 748 5

CIGNA 729 4

Colorado Region Average 711 3

United Healthcare 707 3

Anthem BlueCross BlueShield 680 2

East South Central Region

(Based on a 1,000-point scale)

J.D. Power.com

Power Circle

Provider Index Ratings


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SOURCE J.D. Power and Associates
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