J.D. Power and Associates Reports: Satisfaction with Health Plans Varies Dramatically From Region To Region, Largely Due to Poor Communication From Insurance... ( Pennsylvania-Delaware Region Highm...)

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J.D. Power and Associates Reports: Satisfaction with Health Plans Varies Dramatically From Region To Region, Largely Due to Poor Communication From Insurance Providers

Date:4/30/2008

Pennsylvania-Delaware Region

Highmark Blue Cross and Blue Shield ranks highest with 784, which marks the highest score across all regions included in the study.

South Atlantic Region

Kaiser Foundation Health Plan of Georgia ranks highest with 746.

Texas Region

Humana of Texas ranks highest with 753.

Virginia-Maryland Region

CareFirst BlueCross BlueShield ranks highest with 740.

The 2008 National Health Insurance Plan Study includes responses from 37,060 members of large commercial health plans. Members were surveyed online in November and December 2007. Criteria for inclusion were plans with approximately 250,000 members across all commercial products, excluding Medicare and Medicaid.

For more information on the performance of national health insurance plans, visit http://www.jdpower.com/healthcare/ratings/health-plan-ratings/.

Member Satisfaction Index Ranking

Arizona-Utah Region

(Based on a 1,000-point scale)

J.D. Power.com

Power Circle

Provider Index Ratings

Score For Consumers

BlueCross BlueShield of Arizona 763 5

SelectHealth 762 5

United Healthcare (Western States) 726 3

Arizona/Utah Region Average 723 3

Aetna (Arizona) 722 3

Regence BlueCross BlueShield of Utah 696 2

California

(Based on a 1,000-point scale)

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