J.D. Power and Associates Reports: Satisfaction with Health Plans Varies Dramatically From Region To Region, Largely Due to Poor Communication From Insurance...(26% Choice of Doctors Hospitals and P...),Health

Choice of Doctors, Hospitals and Pharmacies 21%

Information and Communication 17%

Approval Processes 12%

Claims Processing 9%

Insurance Statements 8%

Customer Service 8%

NOTE: J.D. Power and Associates qualifies its sample for the 2008 National Health Insurance Plan Study through enrollment data from an independent source. Plans that do not report enrollment data by state are not included in the study. Plans whose commercial HMO, PPO and POS enrollment was less than 250,000 members were also not included in the sampling for the study.

About J.D. Power and Associates

Headquartered in Westlake Village, Calif., J.D. Power and Associates is a global marketing information services firm operating in key business sectors including market research, forecasting, performance improvement, training and customer satisfaction. The firm's quality and satisfaction measurements are based on responses from millions of consumers annually. For more information on car reviews and ratings, car insurance, health insurance, cell phone ratings, and more, please visit JDPower.com. J.D. Power and Associates is a business unit of The McGraw-Hill Companies.

About The McGraw-Hill Companies

Founded in 1888, The McGraw-Hill Companies (NYSE: MHP) is a leading global information services provider meeting worldwide needs in the financial services, education and business information markets through leading brands such as Standard & Poor's, McGraw-Hill Education, BusinessWeek and J.D. Power and Associates. The Corporation
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