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J.D. Power and Associates Reports: Satisfaction with Health Plans Varies Dramatically From Region To Region, Largely Due to Poor Communication From Insurance Providers
Date:4/30/2008

3

BlueCross BlueShield of Georgia 720 3

Included in the South Atlantic Region are: Georgia, North Carolina and South Carolina.

Texas

(Based on a 1,000-point scale)

J.D. Power.com

Power Circle

Provider Index Ratings

Score For Consumers

Humana 753 5

CIGNA 747 4

BlueCross BlueShield 736 4

Texas Region Average 729 3

United Healthcare 728 3

Aetna 726 3

Virginia-Maryland Region

(Based on a 1,000-point scale)

J.D. Power.com

Power Circle

Provider Index Ratings

Score For Consumers

CareFirst BlueCross BlueShield 740 5

Kaiser Health Plan 739 5

Anthem Health Plans of Virginia 734 3

Virginia/Maryland Region Average 733 3

Aetna 730 3

United Healthcare of the Mid-Atlantic 711 2

Factors contributing to Overall Health Plan Satisfaction

Coverage and Benefits
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SOURCE J.D. Power and Associates
Copyright©2008 PR Newswire.
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