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J.D. Power and Associates Reports: Satisfaction with Health Plans Varies Dramatically From Region To Region, Largely Due to Poor Communication From Insurance Providers
Date:4/30/2008

Region

(Based on a 1,000-point scale)

J.D. Power.com

Power Circle

Provider Index Ratings

Score For Consumers

Highmark Blue Cross Blue Shield 784 5

Highmark Blue Shield 773 4

Blue Cross of Northeastern Pennsylvania 771 4

Pennsylvania/Delaware Region Average 753 3

Capital Blue Cross 749 3

Independence Blue Cross 745 3

BlueCross BlueShield of Delaware 727 2

Aetna (Pennsylvania) 723 2

HealthAmerica of Pennsylvania, Inc. 711 2

South Atlantic Region

(Based on a 1,000-point scale)

J.D. Power.com

Power Circle

Provider Index Ratings

Score For Consumers

Kaiser Health Plan of Georgia 746 5

Aetna Health (Georgia) 743 4

BlueCross BlueShield of North Carolina 740 4

United Healthcare of Georgia 733 4

CIGNA HealthCare of North Carolina 726 4

BlueCross BlueShield of South Carolina 722 3

South Atlantic Region Average 722
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SOURCE J.D. Power and Associates
Copyright©2008 PR Newswire.
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