Navigation Links
J.D. Power and Associates Reports: Rush-Copley Medical Center Recognized for Third Consecutive Year for Providing an Outstanding Inpatient Experience

WESTLAKE VILLAGE, Calif., Sept. 24 /PRNewswire/ -- Rush-Copley Medical Center, a 183-bed, not-for-profit acute care hospital in Aurora, Ill., has been recognized for service excellence under the J.D. Power and Associates Distinguished Hospital Program(SM). This distinction acknowledges a strong commitment by Rush-Copley Medical Center to provide its patients with an "Outstanding Inpatient Experience."


The service excellence distinction was determined by surveying a random sample of recently discharged Rush-Copley Medical Center patients on their perceptions of their hospital stay and comparing the results to the national benchmark established by the annual J.D. Power and Associates National Hospital Service Performance Study(SM).

"Because patients place a high value on the service aspects of their hospital stay, providing them with a consistent, positive experience year after year is as important to hospitals as it is to any other service industry," said David Stefan, executive director of the healthcare division of J.D. Power and Associates.

The telephone-based research conducted among inpatients examines five key drivers of inpatient satisfaction, which were established within the national study. They are: dignity and respect; speed and efficiency; comfort; information and communication; and emotional support.

Rush-Copley Medical Center exceeded the national benchmark established in the study for overall inpatient satisfaction. In comparison to the national study, the hospital performed well in treating patients with dignity and respect, particularly with regard to patient privacy and the courteousness of the nurses.

In addition, Rush-Copley Medical Center staff performed well in providing emotional support. The medical center staff showed the greatest difference from the national average in their treatment of family and friends, and also in their compassion for the impact of health problems.

Patients were asked to rate their level of trust and confidence in the hospital after their inpatient stay. Two out of every three patients indicate they have "more" or "much more" trust and confidence in the hospital after their most recent stay. Furthermore, Rush-Copley Medical Center patients experienced an increase in trust and confidence after their stay much more frequently than did patients comprising the national average.

Non-government, acute-care hospitals throughout the nation are eligible for the J.D. Power and Associates Distinguished Hospital recognition for inpatient, emergency department, outpatient, and maternity services. Distinction is valid for one year, after which the hospital may reapply for this recognition.

About J.D. Power and Associates

Headquartered in Westlake Village, Calif., J.D. Power and Associates is an ISO 9001-registered global marketing information services firm operating in key business sectors including market research, forecasting, performance improvement, training and customer satisfaction. The firm's quality and satisfaction measurements are based on responses from millions of consumers annually. For more information on car reviews and ratings, car insurance, health insurance, cell phone ratings, and more, please visit J.D. Power and Associates is a business unit of The McGraw-Hill Companies.

About The McGraw-Hill Companies

Founded in 1888, The McGraw-Hill Companies (NYSE: MHP) is a leading global information services provider meeting worldwide needs in the financial services, education and business information markets through leading brands such as Standard & Poor's, McGraw-Hill Education, BusinessWeek and J.D. Power and Associates. The Corporation has more than 280 offices in 40 countries. Sales in 2006 were $6.3 billion. Additional information is available at

Media Relations Contacts:

Syvetril Perryman Courtney Satlak

J.D. Power and Associates Rush-Copley Medical Center

Media Relations Specialist Public Relations Coordinator

(805) 418-8103 (630) 978-4912

No advertising or other promotional use can be made of the information in this release without the express prior written consent of J.D. Power and Associates.

SOURCE J.D. Power and Associates
Copyright©2007 PR Newswire.
All rights reserved

Related medicine news :

1. Antibiotics losing their power against acne
2. Chewing gum found to increase brainpower
3. New genital gel could empower women against the AIDS epidemic
4. Some languages require more brain power
5. Exercising To Music Found To Boost Brain Power
6. Stretching May Not Decrease Risk Of Injury In Power Sports
7. Zinc increases thinking power of children
8. Childhood leukemia linked to residence close to high voltage power lines
9. Warning Signs On Powered Baby Milk
10. Testing Your Health & Charging Your Mobile At One Go - Check Out The Urine Powered Batteries
11. Implantable devices to be powered by organosilicon compounds in the future
Post Your Comments:
(Date:11/25/2015)... Vegas, NV (PRWEB) , ... November 25, 2015 , ... ... invites patients to learn more about hair loss treatment with the Capillus272™ Pro laser ... an effective solution for thicker and fuller hair, without the need for surgery, prescription ...
(Date:11/25/2015)... ... November 25, 2015 , ... On November 10, 2015, ... District Court of Connecticut on behalf of a home health care worker who provided ... or former home health care workers employed by Humana, Inc., Humana at Home, Inc., ...
(Date:11/25/2015)... ... , ... According to an article published November 10th by The ... as a breakthrough for performing hernia repairs. The article explains that the biggest advantage ... it can greatly reduce the pain that a patient might otherwise experience after a ...
(Date:11/25/2015)... ... November 25, 2015 , ... Dental professionals who would like ... , are invited to attend Dr. Mark Iacobelli’s Advanced Implant Mentoring (AIM) CE course. ... OH. , As the co-founders of Advanced Implant Mentoring (AIM), Dr. Iacobelli and ...
(Date:11/25/2015)... ... November 25, 2015 , ... ... and athletic programs, launches new Wimbledon Athletics Facebook page to educate ... athletes for unsuspected cardiac abnormalities. About 2,000 people under the age of 25 ...
Breaking Medicine News(10 mins):
(Date:11/25/2015)... , Nov. 25, 2015  Linden Care, LLC, ... optimizing treatment outcomes for patients suffering from chronic pain, ... for a Temporary Restraining Order (TRO) enjoining Express Scripts ... two companies. --> --> ... all of its legal options. --> ...
(Date:11/25/2015)... , Nov. 25, 2015 On ... first federal bellwether trial against Wright Medical Technology, ... to their Conserve metal-on-metal hip implant device, awarded ... Following a two week trial and three days ... metal-on-metal hip device was defectively designed and unreasonably ...
(Date:11/25/2015)... -- Henry Schein, Inc., the world,s largest provider of health ... animal health practitioners, will unveil at the Greater New ... Pavilion , which brings together for the first time ... help any practice or laboratory enter the digital age. ... of experts appearing at the Pavilion. --> ...
Breaking Medicine Technology: