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J.D. Power and Associates Reports: Rush-Copley Medical Center Recognized for Third Consecutive Year for Providing an Outstanding Inpatient Experience
Date:9/24/2007

WESTLAKE VILLAGE, Calif., Sept. 24 /PRNewswire/ -- Rush-Copley Medical Center, a 183-bed, not-for-profit acute care hospital in Aurora, Ill., has been recognized for service excellence under the J.D. Power and Associates Distinguished Hospital Program(SM). This distinction acknowledges a strong commitment by Rush-Copley Medical Center to provide its patients with an "Outstanding Inpatient Experience."

(Logo: http://www.newscom.com/cgi-bin/prnh/20050527/LAF028LOGO-a)

The service excellence distinction was determined by surveying a random sample of recently discharged Rush-Copley Medical Center patients on their perceptions of their hospital stay and comparing the results to the national benchmark established by the annual J.D. Power and Associates National Hospital Service Performance Study(SM).

"Because patients place a high value on the service aspects of their hospital stay, providing them with a consistent, positive experience year after year is as important to hospitals as it is to any other service industry," said David Stefan, executive director of the healthcare division of J.D. Power and Associates.

The telephone-based research conducted among inpatients examines five key drivers of inpatient satisfaction, which were established within the national study. They are: dignity and respect; speed and efficiency; comfort; information and communication; and emotional support.

Rush-Copley Medical Center exceeded the national benchmark established in the study for overall inpatient satisfaction. In comparison to the national study, the hospital performed well in treating patients with dignity and respect, particularly with regard to patient privacy and the courteousness of the nurses.

In addition, Rush-Copley Medical Center staff performed well in providing emotional support. The medical center staff showed the greatest difference from the
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SOURCE J.D. Power and Associates
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