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J.D. Power and Associates Reports: Rush-Copley Medical Center Recognized for Third Consecutive Year for Providing an Outstanding Inpatient Experience

WESTLAKE VILLAGE, Calif., Sept. 24 /PRNewswire/ -- Rush-Copley Medical Center, a 183-bed, not-for-profit acute care hospital in Aurora, Ill., has been recognized for service excellence under the J.D. Power and Associates Distinguished Hospital Program(SM). This distinction acknowledges a strong commitment by Rush-Copley Medical Center to provide its patients with an "Outstanding Inpatient Experience."


The service excellence distinction was determined by surveying a random sample of recently discharged Rush-Copley Medical Center patients on their perceptions of their hospital stay and comparing the results to the national benchmark established by the annual J.D. Power and Associates National Hospital Service Performance Study(SM).

"Because patients place a high value on the service aspects of their hospital stay, providing them with a consistent, positive experience year after year is as important to hospitals as it is to any other service industry," said David Stefan, executive director of the healthcare division of J.D. Power and Associates.

The telephone-based research conducted among inpatients examines five key drivers of inpatient satisfaction, which were established within the national study. They are: dignity and respect; speed and efficiency; comfort; information and communication; and emotional support.

Rush-Copley Medical Center exceeded the national benchmark established in the study for overall inpatient satisfaction. In comparison to the national study, the hospital performed well in treating patients with dignity and respect, particularly with regard to patient privacy and the courteousness of the nurses.

In addition, Rush-Copley Medical Center staff performed well in providing emotional support. The medical center staff showed the greatest difference from the national average in their treatment of family and friends, and also in their compassion for the impact of health problems.

Patients were asked to rate their level of trust and confidence in the hospital after their inpatient stay. Two out of every three patients indicate they have "more" or "much more" trust and confidence in the hospital after their most recent stay. Furthermore, Rush-Copley Medical Center patients experienced an increase in trust and confidence after their stay much more frequently than did patients comprising the national average.

Non-government, acute-care hospitals throughout the nation are eligible for the J.D. Power and Associates Distinguished Hospital recognition for inpatient, emergency department, outpatient, and maternity services. Distinction is valid for one year, after which the hospital may reapply for this recognition.

About J.D. Power and Associates

Headquartered in Westlake Village, Calif., J.D. Power and Associates is an ISO 9001-registered global marketing information services firm operating in key business sectors including market research, forecasting, performance improvement, training and customer satisfaction. The firm's quality and satisfaction measurements are based on responses from millions of consumers annually. For more information on car reviews and ratings, car insurance, health insurance, cell phone ratings, and more, please visit J.D. Power and Associates is a business unit of The McGraw-Hill Companies.

About The McGraw-Hill Companies

Founded in 1888, The McGraw-Hill Companies (NYSE: MHP) is a leading global information services provider meeting worldwide needs in the financial services, education and business information markets through leading brands such as Standard & Poor's, McGraw-Hill Education, BusinessWeek and J.D. Power and Associates. The Corporation has more than 280 offices in 40 countries. Sales in 2006 were $6.3 billion. Additional information is available at

Media Relations Contacts:

Syvetril Perryman Courtney Satlak

J.D. Power and Associates Rush-Copley Medical Center

Media Relations Specialist Public Relations Coordinator

(805) 418-8103 (630) 978-4912

No advertising or other promotional use can be made of the information in this release without the express prior written consent of J.D. Power and Associates.

SOURCE J.D. Power and Associates
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