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J.D. Power and Associates Reports: Riverview Medical Center Recognized for Providing an Emergency Department Experience
Date:2/27/2008

pect of the overall experience.

In addition, Riverview Medical Center did well in the area of overall emotional support. In particular, it demonstrated its greatest difference from the national norm with respect to the confidence and trust in the venipuncture personnel's and nurses' skill level.

Patients were also asked to rate their level of trust and confidence in the hospital after their emergency department visit. Fifty-seven percent of patients indicate they have more or much more trust and confidence in the hospital after their most recent visit. Furthermore, the proportion of patients who have much more trust and confidence in the hospital following their experience is notably higher among Riverview patients as compared to the patients of the norming study.

Non-government, acute-care hospitals throughout the nation are eligible for the J.D. Power and Associates Distinguished Hospital recognition for inpatient, emergency department, outpatient, and maternity services. Distinction is valid for one year, after which the hospital may reapply for this recognition.

About J.D. Power and Associates

Headquartered in Westlake Village, Calif., J.D. Power and Associates is an ISO 9001-registered global marketing information services firm operating in key business sectors including market research, forecasting, consulting, training and customer satisfaction. The firm's quality and satisfaction measurements are based on responses from millions of consumers annually. J.D. Power and Associates is a business unit of The McGraw-Hill Companies.

About The McGraw-Hill Companies

Founded in 1888, The McGraw-Hill Companies (NYSE: MHP) is a leading global information services provider meeting worldwide needs in the
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SOURCE J.D. Power and Associates
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