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J.D. Power and Associates Reports: Riverview Medical Center Recognized for Providing an Emergency Department Experience
Date:2/27/2008

WESTLAKE VILLAGE, Calif., Feb. 27 /PRNewswire/ -- Riverview Medical Center, located in Red Bank, N.J., has been recognized for service excellence under the J.D. Power and Associates Distinguished Hospital Program(SM). This distinction acknowledges a strong commitment by Riverview Medical Center to provide an "outstanding emergency department experience."

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The service excellence distinction was determined by surveying recently discharged patients from Riverview on their perceptions of their emergency room visit and comparing the results to the national benchmark established by the annual J.D. Power and Associates National Hospital Service Performance Study(SM).

The telephone-based research conducted among Riverview patients focuses on the five key drivers of patient satisfaction with their overall hospital experience. These drivers, which were identified in the national study, include: speed and efficiency; dignity and respect; comfort; information and communication; and emotional support.

"Based on the rigorous standards of our national hospital service performance research, only 20 percent of the hospitals in the nation will be qualified to achieve this distinction," said David Stefan, executive director of the healthcare division of J.D. Power and Associates. "Riverview Medical Center is among an elite class of hospitals."

Riverview Medical Center exceeded the national emergency department benchmark study score for patient satisfaction by a notable margin. In comparison to the national study, the Riverview Medical Center's emergency department performed well on providing patients with a comfortable experience, particularly with their concern for comfort during the blood drawing procedures. They also scored well with the nurses' concern about controlling pain, an important as
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SOURCE J.D. Power and Associates
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