Navigation Links
J.D. Power and Associates Reports: Hackensack University Medical Center Recognized as First Hospital to Achieve Distinction for Providing an Outstanding Inpatient Experience in All Four Service Areas

WESTLAKE VILLAGE, Calif., Sept. 13 /PRNewswire/ -- Hackensack University Medical Center, a 781-bed teaching and research hospital located in Hackensack, N.J., and affiliated with The University of Medicine and Dentistry of New Jersey-New Jersey Medical School, is the first hospital to achieve distinction for providing an outstanding patient experience in all four service areas: inpatient, outpatient, emergency and maternity under the J.D. Power and Associates Distinguished Hospital Program(SM). In addition this marks the fourth consecutive year in which Hackensack University Medical Center has been recognized for service excellence.


"Because patients place a high value on the service aspects of their hospital stay, providing them with a consistent, positive experience year after year is as important for hospitals as it is in any other service industry," said David Stefan, executive director of the healthcare division at J.D. Power and Associates.

The service excellence distinction was determined by surveying a random sample of recently discharged patients of Hackensack University Medical Center on their perceptions of their hospital stay. Patient feedback was then compared with the national benchmark established in the J.D. Power and Associates National Hospital Service Performance Study(SM).

The telephone-based research conducted among patients focuses on the five key drivers of patient satisfaction with their overall hospital experience: dignity and respect; speed and efficiency; comfort; information and communication; and emotional support.

Hackensack University Medical Center exceeded the national benchmark study score for overall inpatient, outpatient, emergency and maternity service satisfaction. In comparison to the national study, the hospital performed particularly well for inpatient service in the areas of speed and efficiency, the nurses' execution of regular duties and in the overall comfort of its facilities. Additionally, Hackensack's emergency department and maternity services performed well in providing patients with a comfortable experience, while outpatients of the hospital gave high marks to the facility staff for their care and concern for the patient's well-being.

In all four areas, patients were asked to rate their level of trust and confidence in the hospital. More than 60 percent indicated that they had a higher level of trust and confidence in Hackensack after their recent visit.

Non-government, acute-care hospitals throughout the nation are eligible for the J.D. Power and Associates Distinguished Hospital recognition for excellence in inpatient, emergency department, outpatient, and maternity services. Distinction is valid for one year, after which the hospital may reapply for this recognition.

About J.D. Power and Associates

Headquartered in Westlake Village, Calif., J.D. Power and Associates is an ISO 9001-registered global marketing information services firm operating in key business sectors including market research, forecasting, performance improvement, training and customer satisfaction. The firm's quality and satisfaction measurements are based on responses from millions of consumers annually. For more information on car reviews and ratings, car insurance, health insurance, cell phone ratings, and more, please visit J.D. Power and Associates is a business unit of The McGraw-Hill Companies. About The McGraw-Hill Companies Founded in 1888, The McGraw-Hill Companies (NYSE: MHP) is a leading global information services provider meeting worldwide needs in the financial services, education and business information markets through leading brands such as Standard & Poor's, McGraw-Hill Education, Business Week and J.D. Power and Associates. The Corporation has more than 280 offices in 40 countries. Sales in 2006 were $6.3 billion. Additional information is available at

Media Relations Contacts:

John Tews Anne Marie Campbell

J.D. Power and Associates Hackensack University Medical Center

5435 Corporate Drive, Suite 300 30 Prospect Avenue

Troy, Mich. 48098 Hackensack, NJ 07601

(248) 312-4112 (201) 996-3763

No advertising or other promotional use can be made of the information in this release without the express prior written consent of J.D. Power and Associates.

SOURCE J.D. Power and Associates
Copyright©2007 PR Newswire.
All rights reserved

Related medicine news :

1. Antibiotics losing their power against acne
2. Chewing gum found to increase brainpower
3. New genital gel could empower women against the AIDS epidemic
4. Some languages require more brain power
5. Exercising To Music Found To Boost Brain Power
6. Stretching May Not Decrease Risk Of Injury In Power Sports
7. Zinc increases thinking power of children
8. Childhood leukemia linked to residence close to high voltage power lines
9. Warning Signs On Powered Baby Milk
10. Testing Your Health & Charging Your Mobile At One Go - Check Out The Urine Powered Batteries
11. Implantable devices to be powered by organosilicon compounds in the future
Post Your Comments:
(Date:10/13/2015)... Alexandria, Va. — , ... ... Military Officers Association of America (MOAA) will hold its 2015 ... Highlights include a free military career fair; informational seminars; a ... chairman of the Joint Chiefs of Staff; and the Community ...
(Date:10/13/2015)... ... October 13, 2015 , ... Vision Group Holdings, the ... San Diego, California. With brands including The LASIK Vision Institute and TLC Laser Eye ... the nationwide leader in laser vision correction. , Global Laser Vision will continue to ...
(Date:10/13/2015)... Nashville, Tennessee (PRWEB) , ... October 13, 2015 ... ... owned leader of anesthesia and pain management services, today announced its partnership with ... the partnership integrates data from disparate systems and organizes the data into an ...
(Date:10/13/2015)... Texas (PRWEB) , ... October 13, 2015 , ... Symposium ... for the 19th annual Dallas Cosmetic Symposium to be held March 2nd and 3rd, ... place immediately afterwards, draws plastic surgeons and cosmetic physicians from around the world. , ...
(Date:10/13/2015)... ... October 13, 2015 , ... e-con Systems Inc., a leading embedded design services ... the industry’s first RGB-IR pixel format camera with a USB 3.0 interface and ... family of UVC USB 3.0 cameras, is based on the 1/3-inch OV4682 - a ...
Breaking Medicine News(10 mins):
(Date:10/13/2015)... 2015  Nanomedical Diagnostics, a biotech company developing ... diagnostics, announces the completion of a Series A ... Ventures. --> ... monitoring and diagnostic platforms that empower individuals to ... will enable the company to commercially release AGILE ...
(Date:10/13/2015)... Oct. 9, 2015 Research and Markets ( ... "Kombucha Market by Types (Bacteria, Yeast, Mold, Others), Flavors ... Flowers, Others), & by Region - Forecasts to 2020" ... --> --> The global ... few years. In terms of value, the market is ...
(Date:10/13/2015)... Oct. 13, 2015   Micell Technologies , Inc. ... and II trials of its MiStent Sirolimus Eluting Absorbable ... ) were presented at the 27th Annual Transcatheter Cardiovascular ... San Francisco , October 11-15. TCT is the ... MiStent SES was designed to optimize vessel healing in ...
Breaking Medicine Technology: