Navigation Links
J.D. Power and Associates Reports: CIGNA HealthCare Recognized for Call Center Customer Satisfaction Excellence For a Second Consecutive Year
Date:9/13/2007

WESTLAKE VILLAGE, Calif., Sept. 13 /PRNewswire/ -- CIGNA HealthCare has been recognized for call center customer satisfaction excellence for a second consecutive year under the J.D. Power and Associates Certified Call Center Program(SM). This distinction acknowledges a strong commitment by CIGNA call center operations to provide "An Outstanding Customer Service Experience."

(Logo: http://www.newscom.com/cgi-bin/prnh/20050527/LAF028LOGO-a)

Located in Bourbonnais, Ill.; Bristol, Conn.; Chattanooga, Tenn.; Phoenix, Ariz.; Scranton, Penn.; Denison, Texas; and Visalia, Calif., CIGNA HealthCare's call center operations handle more than 18 million telephone calls and e-mails from customers annually. To become certified, the call center operations successfully passed a detailed audit of their recruiting, training, employee incentives, management roles and responsibilities, and quality assurance capabilities. As part of its evaluation, J.D. Power and Associates conducted a random survey of CIGNA HealthCare customers who recently contacted its call centers.

"Meeting the needs of customers is critical in running a successful call center operation, and the fact that CIGNA HealthCare has passed the rigorous standards to achieve certification clearly demonstrates their commitment to customer satisfaction," said Jonathan Brookner, director of the call center certification program at J.D. Power and Associates. "CIGNA HealthCare customers are particularly satisfied with the courteousness of the call center representatives."

For certification status, a call center must also perform within the top 20 percent of customer service scores, which is based on benchmarks established in J.D. Power and Associates' cross-industry customer satisfaction research. The criteria used include evaluation of: courtesy; knowledge; concern for the customer; usefulness of the information pr
'/>"/>

SOURCE J.D. Power and Associates
Copyright©2007 PR Newswire.
All rights reserved

Page: 1 2 3

Related medicine news :

1. Antibiotics losing their power against acne
2. Chewing gum found to increase brainpower
3. New genital gel could empower women against the AIDS epidemic
4. Some languages require more brain power
5. Exercising To Music Found To Boost Brain Power
6. Stretching May Not Decrease Risk Of Injury In Power Sports
7. Zinc increases thinking power of children
8. Childhood leukemia linked to residence close to high voltage power lines
9. Warning Signs On Powered Baby Milk
10. Testing Your Health & Charging Your Mobile At One Go - Check Out The Urine Powered Batteries
11. Implantable devices to be powered by organosilicon compounds in the future
Post Your Comments:
*Name:
*Comment:
*Email:
(Date:9/30/2014)... Speaking on this occasion, Dr. Srinubabu ... as a remarkable event, which brings together a unique ... research and diagnostic companies, leading universities and medical research ... to share experience, foster collaborations across industry and academia ... is a forum to explore issues of mutual concern ...
(Date:9/30/2014)... 30, 2014 Imagine living spring to ... stop respiratory symptoms quickly, they can make us drowsy ... in some cases may have side effects that compromise ... says The Mushroom Lady, Sandra Williams of Lost ... Doug Williams, shiitake mushroom growers for almost 30 years, ...
(Date:9/30/2014)... USA (PRWEB) September 30, 2014 MyMobileUni ... sector, and NGO’s who have similar shared vision to ... Lawrence Wasserman, Honorary Advisor (MMU):, ... anywhere, anytime 24/7 for all ages , ... girls, child empowerment , to promote equal ...
(Date:9/30/2014)... its partners successfully established a visual mapping of ... derived suppressor cells (MDSC). The damage and immune ... however this is a major stepping stone in ... tumor-derived factors from precursors present in hematopoietic organs ... This population of cells suppresses the activity of ...
(Date:9/30/2014)... families of patients with bowel cancer for a genetic ... and ovarian cancers, new research has found. , In ... School of Medicine and researchers from the University of ... UK-wide screening programme for a genetic condition known as ... is a caused by changes in genes which check ...
Breaking Medicine News(10 mins):Health News:Exploring New Possibilities to Take Nursing Profession to Great Heights 2Health News:Exploring New Possibilities to Take Nursing Profession to Great Heights 3Health News:Fall Allergy Season: Reishi Mushrooms Treat the Immune System and the Body Cures the Allergies. 2Health News:Fall Allergy Season: Reishi Mushrooms Treat the Immune System and the Body Cures the Allergies. 3Health News:MyMobileUniversity Call to Public and Private Organisations, NGOs’ and Individuals: Catalyze Positive Social Change, Let’s Transform Individuals and Empower Communities 2Health News:MyMobileUniversity Call to Public and Private Organisations, NGOs’ and Individuals: Catalyze Positive Social Change, Let’s Transform Individuals and Empower Communities 3Health News:Genetic test would help 'cut bowel cancer spread' 2Health News:Genetic test would help 'cut bowel cancer spread' 3
... By Amanda Gardner HealthDay Reporter , MONDAY, ... ubiquitous and pedestrian drugs -- aspirin -- may cut the ... has not yet spread beyond the gland, a new study ... 5,000 men with prostate cancer, 2,000 of whom were taking ...
... prostate cancer treated with a specialized type of ... fewer gastrointestinal complications compared to patients treated with ... study presented November 1, 2010, at the 52nd ... Oncology (ASTRO). , "With survivors living ...
... chemotherapy to radiation therapy for muscle invasive bladder cancer allows ... their bladders two years after treatment. This compares to 54 ... largest randomized study of its kind presented at the plenary ... the American Society for Radiation Oncology (ASTRO). , "The trial ...
... October 25, 2010 The Life Sciences Discovery Fund (LSDF) ... Corporation (NASDAQ: OMER) to discover, develop, and commercialize new ... successful generation of proceeds through partnering and the sales ... the grant would be establishment of a new non-profit ...
... By Serena Gordon HealthDay Reporter , MONDAY, Oct. ... to sleep-starved parents: Most infants will start sleeping through the ... may take a little longer, however, is for the baby,s ... schedule, according to the study. "The most rapid changes ...
... PICK: Pregnancy outcome affected by immune system genes ... Moffett, at the University of Cambridge, United Kingdom, has ... to and provide protection from common disorders of pregnancy, ... A key step in the initiation of a successful ...
Cached Medicine News:Health News:Aspirin May Help Patients Beat Prostate Cancer 2Health News:Aspirin May Help Patients Beat Prostate Cancer 3Health News:Highly targeted radiation technique minimizes side effects of prostate cancer treatment 2Health News:Chemotherapy plus radiation prevents bladder cancer recurrences 2Health News:Life Sciences Discovery Fund to support drug discovery, foster new R&D initiative 2Health News:Life Sciences Discovery Fund to support drug discovery, foster new R&D initiative 3Health News:Most Babies Start Sleeping Through Night at 2 to 4 Months 2Health News:Most Babies Start Sleeping Through Night at 2 to 4 Months 3Health News:JCI table of contents: Oct. 25, 2010 2Health News:JCI table of contents: Oct. 25, 2010 3Health News:JCI table of contents: Oct. 25, 2010 4Health News:JCI table of contents: Oct. 25, 2010 5Health News:JCI table of contents: Oct. 25, 2010 6Health News:JCI table of contents: Oct. 25, 2010 7Health News:JCI table of contents: Oct. 25, 2010 8Health News:JCI table of contents: Oct. 25, 2010 9
(Date:9/30/2014)... 30, 2014 BioStructures, LLC has been ... of Tissue Banks (AATB), it was announced today ... Accreditation follows an intensive nine-month process, ... AATB inspector.  It establishes that the level of ... meets or exceeds the standards set by the ...
(Date:9/30/2014)... , Sept. 30, 2014  Georgia-Pacific Professional ... towels and tissue for a wide range of ... of its product lines in healthcare, including hospitals, ... Georgia-Pacific Professional is introducing its healthcare products and ... Professional understands the importance of infection control in ...
(Date:9/30/2014)... 30, 2014 Passport Health, one of the ... has launched FluFree.com, a website designed to promote, educate ... For 20 years, Passport Health has provided its clients ... launch of FluFree.com is designed to address the growing ... of people who actually chose to get vaccinated. ...
Breaking Medicine Technology:Biostructures, LLC Earns AATB Accreditation 2Georgia-Pacific Professional Brings Its Success in Medical Solutions to the Dental Community 2Georgia-Pacific Professional Brings Its Success in Medical Solutions to the Dental Community 3Passport Health Launches FluFree.com - Aims To Improve Flu Vaccination Rates and Fulfill Growing Public Health Priority 2Passport Health Launches FluFree.com - Aims To Improve Flu Vaccination Rates and Fulfill Growing Public Health Priority 3
... reference laboratory and a worldwide leader in ... an extensive test menu of highly complex ... anatomic pathology. Owned by the University of ... half of the nation's university teaching hospitals ...
... reference laboratory and a worldwide leader in ... an extensive test menu of highly complex ... anatomic pathology. Owned by the University of ... half of the nation's university teaching hospitals ...
... a national reference laboratory and a worldwide ... ARUP offers an extensive test menu of ... clinical and anatomic pathology. Owned by the ... more than half of the nation's university ...
... ARUP Laboratories is a national reference laboratory ... research and development. ARUP offers an extensive ... medical tests in clinical and anatomic pathology. ... Laboratories' clients include more than half of ...
Medicine Products: