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J.D. Power and Associates Reports: Among Pharmacy Customers, Satisfaction is Equally as High for the Privately Insured and for Those With Public-Private Insurance
Date:9/17/2009

r 813 3 H.E.B. 811 3 Giant Eagle 808 3 Fry's Food Stores 805 2 Jewel-Osco 805 2 Vons 803 2 Giant 792 2 Mail-Order Segment (Based on a 1,000-point scale) Pharmacy Index Score JDPower.com Power Circle Ratings For Consumers Kaiser Permanente Pharmacy 877 5 Prescription Solutions 876 5 Humana RightSourceRx 861 4 Mail-Order Segment Average 834 3 Express Scripts 831 3 Medco 828 3 Prime Therapeutics 825 3 Caremark Mail Service 815 3 CIGNA Tel-Drug 808 2 Walgreens Mail Service 799 2 Walmart Pharmacy Mail Services 782 2 WellPoint NextRx 782 2 Aetna Rx Home Delivery 764 2 *Department of Veterans Affairs 875 5

*The Dept. of Veterans Affairs pharmacy service is open only to veterans of the U.S. military and their families and therefore is not included in the official rankings.

Included in the study but not ranked due to small sample si
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SOURCE J.D. Power and Associates
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