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J.D. Power and Associates Reports: Among Pharmacy Customers, Satisfaction is Equally as High for the Privately Insured and for Those With Public-Private Insurance
Date:9/17/2009

a score of 865. Winn-Dixie follows in the rankings with 860, while Publix ranks third with 855.

Kaiser Permanente Pharmacy ranks highest among mail-order pharmacies with a score of 877. Prescription Solutions (876) and Humana RightSourceRx (861) follow in the mail-order segment rankings. The Department of Veterans Affairs pharmacy service, which is open only to veterans of the U.S. military and their families, and therefore not included in the rankings, also achieves high levels of customer satisfaction.

The 2009 National Pharmacy Study is based on responses from 12,215 customers who filled a new prescription or refilled a prescription during the three months prior to the survey period. The Web-based study was fielded May through June 2009.

For more information, view brick-and-mortar and mail-order pharmacy ratings at JDPower.com.

Customer Satisfaction Index Ranking

    Chain Segment
    (Based on a 1,000-point scale)

    Pharmacy                            Index Score       JDPower.com
                                                          Power Circle Ratings
                                                          For Consumers
    Health Mart                              864                 5
    The Medicine Shoppe Pharmacy             857                 5

    Chain Segment Average                    798                 3
    CVS/pharmacy                             794                 3
    Walgreens                                790                 3
    Rite Aid                
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SOURCE J.D. Power and Associates
Copyright©2009 PR Newswire.
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