WESTLAKE VILLAGE, Calif., April 1, 2008 /PRNewswire/ -- Global marketing information firm J.D. Power and Associates, a business unit of The McGraw-Hill Companies, celebrates its 40th anniversary today, marking four decades of fulfilling the mission set by founder J.D. "Dave" Power III of integrating the voice of the customer into business strategy to improve quality and customer satisfaction.
In 1968, Power established J.D. Power and Associates from his kitchen table, with a primary focus in the automotive industry. Since that time, the firm has successfully influenced the everyday lives of consumers and industries worldwide, and has expanded to include offices throughout North America, Europe and Asia Pacific.
Under the leadership of President Steve Goodall, J.D. Power and Associates has also established a strong and growing presence globally as well as in several important industries outside of the automotive realm, including: finance and insurance, healthcare, home building, telecommunications, travel and utilities.
"During the past 40 years, we've experienced tremendous growth and success by expanding the scope of our services to include industries beyond our beginnings in the automotive industry," said Power. "As we move forward, we are excited about continuing this success and expanding our reach to influence and improve customer satisfaction for businesses and consumers throughout the world."
J.D. Power and Associates currently has more than 800 employees in 14 offices around the world.
"Our growth and success over the past 40 years is due to the hard work
and dedication of our associates," said Goodall. "Recent additional
investments in people and new technologies will enhance and accelerate the
way in which we capture and assess the voice of the customer in th
|SOURCE J.D. Power and Associates|
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