"The providers often described dread when seeing a patient's name on their clinic schedule, knowing the interaction was going to be unsuccessful at best, difficult or hostile at worst. They described feeling ineffective and unsuccessful in their ability to treat many of their patients with pain. Interestingly, reports of frustration and negative experiences were present throughout the sample. Even those who were generally positive about their relationships with their patients reported difficulties, distrust and other relational issues at times," said Dr. Matthias, who is a health services researcher.
One provider interviewed said, "I beat myself up with itYou want to be liked by your patients. You want to be respected by your peers. You don't want to personally feel like you are being Cruella Deville by denying taking them out of pain. Of course, you want to relieve their pain, so I beat myself up. I feel guilty when these people end up yelling at me, and they do."
The study authors conclude that strategies to ease frustrations and defuse potential hostility in clinical interactions will ultimately improve pain management from the perspectives of both patients and providers. However they also note that potential solutions to difficulties in chronic pain care extend beyond the individual provider. The culture of the organizations -- for example if there is pressure to prescribe or not to prescribe opioids for chronic pain -- in which providers practice play an important role in providers' experiences, potentially making a difference in relationships with c
|Contact: Cindy Fox Aisen|
Indiana University School of Medicine