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Interaction Associates Gets Top Ratings in 3rd Party Client Survey
Date:3/11/2009

Interaction Associates (IA), now celebrating its 40th year, gets high marks from clients for past work in the Open Ratings Customer Service Survey from Dun & Bradstreet, including an overall performance rating of 91 out of 100.

Cambridge, MA (PRWEB) March 11, 2009 -- The leading innovator in performance improvement solutions and collaboration methods – Interaction Associates (IA) – gets high marks from clients for past work in the Open Ratings Customer Service Survey from Dun & Bradstreet – including an overall performance rating of 91 out of 100.

IA is celebrating its 40th year of innovating methods that develop strong leadership skills; enable people and teams to work together better; and equip clients to navigate business change strategically.

The Open Ratings survey polls current and former clients in ten key areas of performance. IA’s ratings in those ten areas are:
Reliability - 95
Cost - 91
Order accuracy - 90
Delivery/timeliness - 91
Quality - 90
Business relations - 97
Personnel - 98
Customer support - 91
Responsiveness – 93
Overall performance - 91

"Once again, our scores reflect IA’s 40-year history of converting clients into what we call raving fans,"said Linda Dunkel, President and CEO of Interaction Associates. "Client service is customer satisfaction for us – and we’re proud of that legacy," added Dunkel.

About Interaction Associates
Interaction Associates (IA) has 40 years' experience in helping companies find breakthrough solutions to business challenges. Fortun
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