ANN ARBOR, Mich., June 19 /PRNewswire/ -- Integrated Behavioral Health (IBH) has selected BlueThread Technologies, Inc., a leading provider of Microsoft Office SharePoint Server-based enterprise content management (ECM) solutions and K2 software for process-driven applications, to improve operational efficiency and optimize claims processing.
IBH processes behavioral health and EAP claims for 20 of the Fortune 100 companies, 6,000 mid-to-small-sized employers and manages more than 1.5 million covered lives in the United States. The now-deployed implementation has enabled IBH to process most claims within 24 hours and exceed service-level agreements (SLAs) with its members.
When IBH began its search for comprehensive ECM software, the company required a comprehensive solution that could give it the processing power and flexibility mandated by America's largest healthcare insurers. After reviewing solutions from traditional ECM vendors, IBH partnered with BlueThread Technologies (BlueThread), a leading provider in Microsoft Office SharePoint Server-based ECM solutions.
Working with the skilled IT group at IBH, BlueThread deployed its SmartDesk desktop and K2 solution to maximize IBH's productivity, lower cycle times and improve customer service levels. "We have an unbelievable problem-solving tool," said Doug Miller, IBH Director of Information Systems. "The solution provides the flexibility to allow our company to problem solve and dynamically change processes as needed, and we now know the status and location of every piece of work and content. All of the necessary paperwork is immediately available to case workers and processed with nationally established professional protocols." Miller continues, "SharePoint, SmartDesk and K2 has not only changed the way IBH does business ... it has become the only way we do business."
"Health plans are under unprecedented market pressure to improve the consumer experience and provide better responsiveness when processing claims," said Dennis Schmuland, M.D., U.S. health plan industry director, Microsoft Corp. "SmartDesk from BlueThread is a great example of how health plans can take full advantage of the built-in ECM capabilities of Microsoft Office SharePoint Server, along with its familiar, easy-to-use and widely supported platform, to quickly solve some of their most critical business issues."
Prior to implementing the BlueThread solution, IBH had large backlogs, hundreds of file cabinets full of client charts, and its business was growing rapidly. Since deploying SmartDesk, IBH's operations have doubled without adding full-time employees and now processes most claims within a single day. Ed Bosanac, Dr.P.H., Office of the President, said, "The BlueThread/ SharePoint Server solution has allowed IBH to work more efficiently, more accurately and permitted our company to capitalize on leading edge technology. The bottom line is that the solution BlueThread brought to the table improves IBH's position in the market place."
About Integrated Behavioral Health (IBH)
Located in Costa Mesa, CA, IBH is one of the leading managed care providers of mental health services in the Country. IBH has a complete network of providers, care managers and customer service agents providing behavioral health services and claims payment for its customers. IBH competes with the country's largest managed healthcare companies and differentiates itself on the service it provides to its employer groups and members.
IBH operations efficiently process behavioral health and EAP claims for 20 of the fortune 100 companies, 6000 mid-to-small sized employers and manage more than 1.5 million covered lives in the US.
About BlueThread Technologies Inc.
BlueThread, Inc. (http://www.bluethreadinc.com ) is an Ann Arbor, Michigan-based company that specializes in integrated Enterprise Content Management (ECM) solutions that provide tangible business benefits. A Microsoft Gold Partner, BlueThread specializes in the financial services and insurance industries. BlueThread principals are experts in many technology and project management disciplines, and have successfully implemented over 200 ECM systems over the past 20 years for some of America's largest companies.
About K2
K2-based solutions are deployed by a growing number of the global Fortune 100. K2, a business unit of SourceCode Technology Holdings, Inc., is headquartered in Redmond, Washington, and has offices all over the world. SourceCode, K2 and K2 blackpearl are registered trademarks or trademarks of SourceCode Technology Holdings, Inc., in the United States and/or other countries.
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