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Integrated Behavioral Health Optimizes Claims Processing With BlueThread's SmartDesk, K2 Workflow and Microsoft Office SharePoint Server
Date:6/19/2008

ANN ARBOR, Mich., June 19 /PRNewswire/ -- Integrated Behavioral Health (IBH) has selected BlueThread Technologies, Inc., a leading provider of Microsoft Office SharePoint Server-based enterprise content management (ECM) solutions and K2 software for process-driven applications, to improve operational efficiency and optimize claims processing.

IBH processes behavioral health and EAP claims for 20 of the Fortune 100 companies, 6,000 mid-to-small-sized employers and manages more than 1.5 million covered lives in the United States. The now-deployed implementation has enabled IBH to process most claims within 24 hours and exceed service-level agreements (SLAs) with its members.

When IBH began its search for comprehensive ECM software, the company required a comprehensive solution that could give it the processing power and flexibility mandated by America's largest healthcare insurers. After reviewing solutions from traditional ECM vendors, IBH partnered with BlueThread Technologies (BlueThread), a leading provider in Microsoft Office SharePoint Server-based ECM solutions.

Working with the skilled IT group at IBH, BlueThread deployed its SmartDesk desktop and K2 solution to maximize IBH's productivity, lower cycle times and improve customer service levels. "We have an unbelievable problem-solving tool," said Doug Miller, IBH Director of Information Systems. "The solution provides the flexibility to allow our company to problem solve and dynamically change processes as needed, and we now know the status and location of every piece of work and content. All of the necessary paperwork is immediately available to case workers and processed with nationally established professional protocols." Miller continues, "SharePoint, SmartDesk and K2 has not only changed the way IBH does business ... it has become the only way we do business."

"Health plans are under unprecedented market pressure to improve the consumer experience and provide better resp
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SOURCE BlueThread Technologies Inc.
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