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Instituting a culture of professionalism
Date:3/27/2014

each specific case were in most cases successful in creating substantive changes in behavior. Interventions included: feedback, professional behavior coaching, conflict resolution programs, mental health support for emotional stresses and others.

"Our intention in creating the CPPS was, above all, to create a supportive professional community, explained Shapiro. "Our findings indicate that not only are employees bringing concerns to the center, but the interventions used in each case are changing behavior in a substantive and beneficial manner," explained Shapiro.

Initiating and sustaining changes in professional relationships requires a significant and ongoing institutional commitment to cultural change. Researchers note that future work is needed to more carefully categorize different types of unprofessional behavior, track the most appropriate and effective behavior modification strategies and identify methods for conflict resolution and team training.


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Contact: Jessica Maki
jmaki3@partners.org
617-525-6373
Brigham and Women's Hospital
Source:Eurekalert

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