Navigation Links
Instituting a culture of professionalism
Date:3/27/2014

Boston, MAThere is a growing recognition that in health care institutions where professionalism is not embraced and expectations of acceptable behaviors are not clear and enforced, an increase in medical errors and adverse events and a deterioration in safe working conditions can occur. In 2008 Brigham and Women's Hospital (BWH) created the Center for Professionalism and Peer Support (CPPS) and has seen tremendous success in this initiative. Researchers recently analyzed data from the CPPS from 2010 through 2013 and found that employees continue to turn to the center for help, receiving reports about concerns regarding 201 physician/scientist and 8 heath care teams. These findings are published last week in The Joint Commission Journal on Quality and Patient Safety.

"These findings suggest that we have made substantial progress in professionalism with the creation of our center and that its popularity continues to grow," explained Jo Shapiro, MD, FACS, director of the CPPS and lead author of this study. "Our analysis also shows that our processes for responding to professionalism concerns have been able to address, and most often alter, repetitive unprofessional behavior in a substantive and beneficial manner."

The researchers evaluated the development of the Center for Professionalism and Peer Support and the results of the programmatic initiative at BWH that were put in place to educate the hospital community regarding professionalism and well as the process for managing professionalism lapses. For this article the researchers analyzed all concerns reported to the CPPS from January 1, 2010 through June 30, 2013. During this time the CPPS received reports of 201 physician/scientists and 8 health care teams about whom concerns were raised. The concerns were categorized by behavior that was, uncollegial, shirking responsibilities, hypercritical, demeaning, angry and others. The researchers also found that the interventions used in each specific case were in most cases successful in creating substantive changes in behavior. Interventions included: feedback, professional behavior coaching, conflict resolution programs, mental health support for emotional stresses and others.

"Our intention in creating the CPPS was, above all, to create a supportive professional community, explained Shapiro. "Our findings indicate that not only are employees bringing concerns to the center, but the interventions used in each case are changing behavior in a substantive and beneficial manner," explained Shapiro.

Initiating and sustaining changes in professional relationships requires a significant and ongoing institutional commitment to cultural change. Researchers note that future work is needed to more carefully categorize different types of unprofessional behavior, track the most appropriate and effective behavior modification strategies and identify methods for conflict resolution and team training.


'/>"/>

Contact: Jessica Maki
jmaki3@partners.org
617-525-6373
Brigham and Women's Hospital
Source:Eurekalert

Related medicine news :

1. NYUCNs Dr. Laura Wagner: Study finds accreditation improves safety culture at nursing homes
2. Ben-Gurion U. researchers successfully test solar desalination system for arid land agriculture
3. Multiple husbands serve as child support and life insurance in some cultures says MU researcher
4. Human Culture May Date Back 44,000 Years
5. Jamaican teen immigrants do better when they retain strong ties to original culture
6. Human umbilical cord blood cell co-culture supports embryonic stem cell expansion
7. Researchers develop novel 3-D culture system for inflammatory breast cancer
8. Rutgers professor recognized for revolutionizing agriculture
9. OHSU scientists first to grow liver stem cells in culture, demonstrate therapeutic benefit
10. How to Create a Culture of Safety in Healthcare with LifeWings
11. RI Hospital: Nearly half of older women diagnosed with UTI not confirmed in urine culture
Post Your Comments:
*Name:
*Comment:
*Email:
(Date:6/26/2016)... ... June 27, 2016 , ... Quality metrics are proliferating ... many ways they remain in the eye of the beholder, according to experts who ... of The American Journal of Managed Care. For the full issue, click here ...
(Date:6/26/2016)... ... June 26, 2016 , ... Many ... been diagnosed with endometriosis. These women need a treatment plan to not only ... approach that can help for preservation of fertility and ultimately achieving a pregnancy. ...
(Date:6/25/2016)... ... 25, 2016 , ... First Choice Emergency Room , the largest network ... the Medical Director of its new Mesquite-Samuell Farm facility. , “We are pleased ... location,” said Dr. James M. Muzzarelli, Executive Medical Director of First Choice Emergency Room. ...
(Date:6/24/2016)... ... , ... A recent article published June 14 on E Online ... on to state that individuals are now more comfortable seeking to undergo not only ... calf and cheek reduction. The Los Angeles area medical group, Beverly Hills Physicians (BHP) ...
(Date:6/24/2016)... ... June 24, 2016 , ... Global law firm Greenberg ... Legal Elite. The attorneys chosen by their peers for this recognition are considered among ... Greenberg Traurig Shareholders received special honors as members of this year’s Legal Elite Hall ...
Breaking Medicine News(10 mins):
(Date:6/26/2016)... Ontario , June 27, 2016  VMS Rehab ... Company,s Board will take whatever measures required to build ... Company,s stock which is currently listed on the OTC ... Wexler, Company Chairman and CEO, "We are seeing an ... difficult to understand, not only by the Company, but ...
(Date:6/24/2016)... June 24, 2016  Consumers have taken a ... have placed more emphasis on patient outcomes. ... programs in the pharmaceutical industry have evolved beyond ... pharmaceutical companies are focusing on becoming more patient-oriented ... products and services that improve health. ...
(Date:6/24/2016)... , June 24, 2016  Global Blood Therapeutics, ... company developing novel therapeutics for the treatment of ... announced the closing of its previously announced underwritten ... at the public offering price of $18.75 per ... were offered by GBT. GBT estimates net proceeds ...
Breaking Medicine Technology: