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Innovative HCAHPS Patient Satisfaction Survey Solution Generates Huge Cost-Savings Opportunity for Adventist Health Systems

LONG BEACH, Calif., July 17 /PRNewswire/ -- Digital Documents, a provider of turnkey, cost-efficient solutions to administer government mandated HCAHPS Surveys, announced today the integration of its Survey Management Application for Adventist Health Systems, the largest not-for-profit Protestant healthcare organization in the United States with 37 hospitals serving nearly 4 million patients annually.

"HCAHPS compliance doesn't have to be expensive," commented Bruce Genger, President of Digital Documents. "Our end-to-end solution performs all required survey exclusions, sampling, automated data collection, tracking, follow-up and reporting for hospitals to receive their full IPPS annual payment update while generating cost-savings of 60% or more compared to competitive solutions. In today's challenging healthcare environment, hospitals are looking to rein in controllable costs wherever they can."

Beginning in 2008, Medicare and Medicaid reimbursements are tied to hospitals' patient satisfaction surveys. IPPS hospitals that fail to report the required quality measures, which include the HCAHPS survey, may receive an annual payment update that is reduced by 2.0 percentage points.

Available to IPPS-designated hospitals large and small, Digital Documents' Survey Management Application System is an affordable alternative to more costly patient satisfaction survey systems from Gallop, Press Ganey, Scantron and JD Powers. For a comprehensive demonstration and detailed savings analysis, please contact Bruce Genger toll-free at 1.866.313.3627 or email

About Digital Documents

Digital Documents is a privately held company specializing in business process automation. Our cost-saving end-to-end solutions include hardware, software, software applications, installation, training and support. In addition, we have extensive experience in all programming tools and database systems to expertly customize document automation solutions to specific end-user requirements. Digital Documents created the HCAHPS Patient Survey Management Application System, a turnkey, cost-efficient solution to administer HCAHPS Surveys required of IPPS hospitals to receive their full Medicare and Medicaid annual payment update. For more information about Digital Documents or our HCAHPS Survey solution, call 1.866.313.3627, or visit

Contact: Bruce Genger - 1.866.313.3627

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SOURCE Digital Documents
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