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Innoport Hosted Unified Communications Service Incorporates Call Queuing and Automated Call Distribution (ACD)
Date:4/21/2010

ACD, Innoport has brought the concept of setting up a virtual call center, complete with call queuing and interjecting audio prompts, within the reach of a small business operating with a limited budget. Innoport plans offering ACD start at $9.95 per month. With Innoport, businesses of all sizes can now operate a virtual call center with agents dispersed anywhere in the world yet appearing as a single call center to the calling customers. “Companies looking to provide robust call center capabilities without investing in expensive customer premise equipment can now bypass the upfront investment and opt for a scalable on demand virtual hosted call center model using Innoport ACD call queuing” said Harprit Singh, President and CEO of Intellicomm Inc.

With the introduction of ACD, Innoport continues to demonstrate its leadership and vision of hosted unified communications. Businesses looking to cut costs, improve customer experience and streamline their operations should consider various capabilities offered by the Innoport service.

About Intellicomm

Intellicomm Inc. is a leading provider of hosted unified communications services, delivering enterprise class services to businesses of all sizes and empowering them with an unprecedented level of information access and management. Through its flagship service, Innoport®, Intellicomm automates an individual or company’s flow of communication by centralizing all inbound phone calls, voice mail, fax and instant messaging communications. As an affordable, remotely-hosted communications system, Innoport can help businesses achieve virtual office capabilities that present nearly unlimited scalability for growth and enhance employee mobility. For more information, visit http://www.innoport.com or http://www
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