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Industry Benchmark Report Finds Full Mobile Lifecycle Management and ITSM Critical to Enterprise Mobile Management
Date:6/21/2010

cesses.” It goes on to say that 42 percent of top performing companies utilize ITSM and this is “a testament to the value of mobility as a core IT infrastructure.”

Powered by patented SmartMP™ technology with embedded ITSM best practices, BoxTone’s MSM solution delivers a single unified mobile management console and automated software modules to address the entire mobile lifecycle. Organizations have centralized control of Apple iPhone and iPad, BlackBerry, Google Android, Nokia Symbian and Windows Mobile devices; BlackBerry Enterprise Server, Microsoft ActiveSync and Good Technology mobile connectivity platforms; and a wide variety of enterprise mobile applications.

BoxTone software is used by one in three Fortune® 100 companies and one in four of the largest U.S. federal agencies to automate the management of mobile users. In total, more than 250 organizations, government agencies and managed service providers worldwide, representing over 500,000 mobile device users depend on BoxTone software.

Mobile IT operations, mobile IT support and mobile business management professionals – as well as mobile users themselves – access BoxTone’s automated management modules daily for: Incident Management, Performance Management, Service Desk Management, User Self-Service, Asset Management, Expense Management and Compliance Management. Customers typically report up to 33 percent lower total cost of ownership, 25 percent higher return on investment and 33 percent higher quality of service.

About BoxTone
BoxTone’s proactive Mobile Service Management (MSM) solution is trusted by more than 250 of the world’s leading enterprises and government agencies, including 80 in the Global 2000, to continuously maintain optimal mobile performan
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