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Industry Benchmark Report Finds Full Mobile Lifecycle Management and ITSM Critical to Enterprise Mobile Management

Aberdeen Group study underwritten by BoxTone shows Enterprise Mobile Management drives down support costs, improves performance and service quality of mobility infrastructure and increases security of mobile access. As an underwriter of this research, BoxTone has made available a complimentary copy of the report in the link below.

(PRWEB) June 21, 2010 -- BoxTone(R), the leading provider of proactive Mobile Service Management (MSM) software solutions, today announced the availability of the Aberdeen Group report “Enterprise Mobility Management: Optimizing the Full Mobility Lifecycle.” As an underwriter of this research conducted by Aberdeen Group, a Harte-Hanks Company (NYSE HHS), BoxTone has made available a complimentary copy of the report here.

The report takes an in-depth look at the growing need for Enterprise Mobility Management (EMM) at organizations that are dealing with the explosion of new mobile platforms, applications and devices, including employee-liable, entering the workplace.    

Aberdeen defines EMM as enabling organizations to adapt rapidly to new mobile platforms, enforce compliance to IT standards, control access to corporate data networks and secure mobile endpoints at their points of vulnerability. The report found that companies that leverage mobility management are able to drive down support costs, improve performance and service quality of mobility infrastructure and increase the security and protection of mobile access to data and network assets.

“As the enterprise mobility space continues to evolve, many organizations are not implementing the mobile strategies necessary to address current and future growth,” stated Andrew Borg, Senior Research Analyst, Wireless & Mobility at Aberdeen. “With its MSM solution, BoxTone is offering customers a super-EMM, which integrates several mobility management functionalities to deliver a comprehensive view into the entire mobile infrastructure.”

For EMM to be successful, organizations must utilize it for the full mobile lifecycle, from “cradle to grave.” This includes provisioning, performance management, operations and support, compliance and security expense management and decommissioning. According to the report, an organization’s ability to contain costs and control mobile access to corporate assets is directly tied to the completeness of its EMM capability set.

“Traditional mobile device management tools have focused on basic connectivity and component management, ignoring the bigger issues of ongoing mobile operations, mobile-user service quality and full lifecycle management,” said Alan Snyder, CEO, BoxTone. “The findings in this Aberdeen report validate the need for proactive Mobile Service Management, which enables organizations to deliver continual optimal mobile performance, at the lowest cost and risk.”

The report states that best-in-class organizations clearly lead in the adoption of technologies that enable them to provide the same level of IT oversight and control over the mobile assets as they do over the more traditional fixed and wireline resources. Aberdeen’s data indicates that 70 percent of top performing organizations are developing detailed inventories of all network-connected mobile devices, and 70 percent of these companies have over the air (OTA) device management capabilities to enforce compliance and security.

Adds the report, "The time has come to consolidate all mobility initiatives under the watchful and process-oriented eye of central IT, through industry-standard IT Service Management (ITSM) processes.” It goes on to say that 42 percent of top performing companies utilize ITSM and this is “a testament to the value of mobility as a core IT infrastructure.”

Powered by patented SmartMP™ technology with embedded ITSM best practices, BoxTone’s MSM solution delivers a single unified mobile management console and automated software modules to address the entire mobile lifecycle. Organizations have centralized control of Apple iPhone and iPad, BlackBerry, Google Android, Nokia Symbian and Windows Mobile devices; BlackBerry Enterprise Server, Microsoft ActiveSync and Good Technology mobile connectivity platforms; and a wide variety of enterprise mobile applications.

BoxTone software is used by one in three Fortune® 100 companies and one in four of the largest U.S. federal agencies to automate the management of mobile users. In total, more than 250 organizations, government agencies and managed service providers worldwide, representing over 500,000 mobile device users depend on BoxTone software.

Mobile IT operations, mobile IT support and mobile business management professionals – as well as mobile users themselves – access BoxTone’s automated management modules daily for: Incident Management, Performance Management, Service Desk Management, User Self-Service, Asset Management, Expense Management and Compliance Management. Customers typically report up to 33 percent lower total cost of ownership, 25 percent higher return on investment and 33 percent higher quality of service.

About BoxTone
BoxTone’s proactive Mobile Service Management (MSM) solution is trusted by more than 250 of the world’s leading enterprises and government agencies, including 80 in the Global 2000, to continuously maintain optimal mobile performance at lowest cost and risk. Powered by patented SmartMP™ technology with embedded ITSM best practices, BoxTone’s single unified mobile management console and automated software modules address the entire mobile lifecycle. BoxTone delivers centralized control of all mobile devices, including Apple iPhone and iPad, BlackBerry, Google Android, Nokia Symbian and Windows Mobile; mobile connectivity platforms, including BlackBerry Enterprise Server, Google Apps for Mobile, Good Technology, Lotus Notes Traveler, Microsoft ActiveSync and Zimbra; and enterprise mobile applications. Learn more from the expert in mobile service management at, or call 1 410-910-3344.

BoxTone and the BoxTone logo are trademarks of BoxTone. All other product or company names mentioned are used for identification purposes only and may be trademarks of their respective owners.


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