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Indosoft announces enhancements to its Visual IVR Builder for Q-Suite 5.7
Date:3/24/2013

Fredericton, NB (PRWEB) March 24, 2013

Indosoft Inc. announced today the general availability of its enhanced Visual IVR Builder with the release of Q-Suite 5.7.2. This enhancement offers a superior GUI based Visual IVR Builder tool to enable customers to develop effective and powerful Interactive Voice Response systems. This is one more powerful tool available within Q-Suite for setting up medium and large multi-tenant contact center services using Asterisk.

For inbound contact centers, Q-Suite IVR Builder serves as an effective tool for increasing efficiency and reducing customer wait times. It comes with a large library of functions within an intuitive visual tool to build call-flows to leverage both data and technology for better customer management. For example, for effective call handling and distribution, an IVR can interact with available databases to identify priority callers, retrieve caller data and associated parameters appropriately. Customer experience can be further enhanced by incorporating third party libraries for TTS (Text to Speech) and ASR (Automatic Speech Recognition) into the Dialplan Builder.

Q-Suite is an enterprise class multi-tenant contact center solution with a scalable ACD for Asterisk clusters. It offers High Availability and Call Survival for mission critical applications through its Overseer Watchdog system. Cloud and customer premise installations benefit from its rich tool-sets. The Visual Call Flow Builder is one such tool within this ca
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