Navigation Links
Indosoft Upgrades its Overseer Watchdog System for Q-Suite to Enhance High Availability with Call Survival for Mission Critical ACD Applications
Date:5/23/2013

Fredericton, NB (PRWEB) May 23, 2013

Indosoft Inc., developers of Q-Suite, the leading contact center software for Asterisk telephony, announces major enhancements to its Overseer Watchdog System, a self-regulating Automatic Monitoring and Decision Making System that allows mission critical contact centers to transcend High Availability and offer call survival. The new enhancements strengthen automatic fault detection and improves the self-regulating overseer mechanism, thereby enhancing reliability.

Large call centers using Asterisk as their telephony platform will require scaling to multiple real or virtual servers to run the different services associated with the call center software. This opens up the risk of service disruption triggered by the failure of any of the services within the different servers. Overseer Watchdog in Q-Suite 5.7 offers the reliability essential for mission critical call center ACD implementations through its self-regulating high availability design.

Q-Suite is a scalable multi-tenant contact center software for Asterisk, the next generation telephony switch. It comes with complete real-time and statistical reporting for Queue, Agent and Campaign performances and a comprehensive CDR. Built-in tools like Visual Call Flow Builder and Script Builder round out the call center solution with the necessary out-of-the-box functionality. Its extensive .NET and Web Services API offers the necessary hooks for both CTI and CRM integration.

“High Availability with call survival for contact centers using Asterisk makes Q-Suite exceptional,” said James Terhune, Chief Technology Officer at Indosoft. “Mission Critical applications migrating to Asterisk now have a full function Call Center ACD with built-in High Availability and Call Survival. This provides a unique opportunity to architect an Asterisk based next generation contact center technology platform using Q-Suite at lower cost.”

About Indosoft Inc.

Indosoft Inc. is a global provider of call center software, Q-Suite. It has been providing call center solutions to medium and large contact centers around the world for over ten years. Q-Suite is a multi-tenant, scalable call center solution with a unified ACD with skills based routing for voice, chat, e-mail and social media. It is also made available to Indosoft technology partners as a white or private label call center solution.

Read the full story at http://www.prweb.com/releases/2013/5/prweb10738521.htm.


'/>"/>
Source: PRWeb
Copyright©2012 Vocus, Inc.
All rights reserved

Related medicine news :

1. Indosoft announces enhancements to its Visual IVR Builder for Q-Suite 5.7
2. American Van Service Upgrades Drivers Communications With Samsung Galaxy Tab 2
3. Stealth Electric Bikes Enhances High Performance Upgrades and New Standard Features for Spring 2013 Release
4. AMRESCO Expands Facilities and Upgrades Infrastructure to Keep Pace with Growth
5. Travel Services MyTSOnline Upgrades Their Headquarters By Moving to Larger Facility in South Florida
6. US Drug Watchdog Now Urges Transvaginal Mesh Failure Victims With Erosion To Call Them For The Names And Contacts Of The Best Women Attorneys
7. US Drug Watchdog Urges A Woman Who Has A Transvaginal Mesh Failure And Severe Medical Complications To Call Them For The Best Possible Women Lawyers
8. US Drug Watchdog Now Urges Transvaginal Mesh Victims Who Have Erosion To Call Them Immediately For The Names Of The Very Skilled Lawyers--Who Will All Be Women
9. US Drug Watchdog Now Urges Severely Injured Victims Of A Transvaginal Mesh Failure To Call Them for the Contacts Top Women Lawyers-Nationwide
10. US Drug Watchdog Is Expanding Their Transvaginal Mesh Failure Initiative And They Are Urging Victims To Call Them For The Names Of The Best Possible Women Lawyers To Help
11. US Drug Watchdog Now Urges Transvaginal Failure Victims To Call Them For The Contacts Of National Caliber Women Lawyers If They Have Developed Severe Complications
Post Your Comments:
*Name:
*Comment:
*Email:
(Date:1/18/2017)... ... January 18, 2017 , ... Park ... financial planning services to families and business owners in the greater Kansas City ... children with developmental disabilities. , The Lakemary Center is a comprehensive educational resource ...
(Date:1/18/2017)... (PRWEB) , ... January 18, 2017 , ... ... communications company, launched a new website for its Center for Biosimilars, announced Michael ... include the latest developments in the field of biosimilars through thought leader interaction ...
(Date:1/18/2017)... (PRWEB) , ... January 18, 2017 , ... Floundering on ... Heart Month and the perfect time for a reset. The U.S. Apple Association agrees ... to combat many of the factors that contribute to heart disease. , The U.S. ...
(Date:1/17/2017)... ... January 17, 2017 , ... In the crowded Ath-leisure market, ... stand-out company for several differences from other mainstream brands. , Firstly, in ... is called 'Agile' manufacturing - http://www.leanproduction.com/agile-manufacturing.html . It allows them to have ...
(Date:1/17/2017)... ... 2017 , ... SunView Software’s Service Smart Technology has been selected as a ... , Each year, Pink Elephant recognizes a new product or service developed by an ... problem or opportunity. The award highlights original innovations that were released in 2016, either ...
Breaking Medicine News(10 mins):
(Date:1/17/2017)... and KANSAS CITY, Mo. ... Neonatal Consortium (CHNC) has selected Velos and its ... data management and multicenter initiatives. CHNC ... of 32 Neonatal Intensive Care Units at leading ... . The consortium provides a benchmark of care ...
(Date:1/17/2017)... Following an initial analysis, the Senior ... and Drug Administration,s (FDA,s) final regulatory guidance regarding ... Pharmacies and Outsourcing Facilities." In its final guidance, ... -- which would have put patients at risk ... care (LTC) pharmacies.  The agency ...
(Date:1/17/2017)... a letter to President-elect Donald J. Trump , ... priorities for Americans age 50 and older including protecting ... care coverage, and lowering the cost of prescription drugs. ... Trump that "Our nearly 38 million members nationwide and ... their Medicare and Social Security benefits, protect their access ...
Breaking Medicine Technology: