Navigation Links
Indosoft Upgrades its Overseer Watchdog System for Q-Suite to Enhance High Availability with Call Survival for Mission Critical ACD Applications

Fredericton, NB (PRWEB) May 23, 2013

Indosoft Inc., developers of Q-Suite, the leading contact center software for Asterisk telephony, announces major enhancements to its Overseer Watchdog System, a self-regulating Automatic Monitoring and Decision Making System that allows mission critical contact centers to transcend High Availability and offer call survival. The new enhancements strengthen automatic fault detection and improves the self-regulating overseer mechanism, thereby enhancing reliability.

Large call centers using Asterisk as their telephony platform will require scaling to multiple real or virtual servers to run the different services associated with the call center software. This opens up the risk of service disruption triggered by the failure of any of the services within the different servers. Overseer Watchdog in Q-Suite 5.7 offers the reliability essential for mission critical call center ACD implementations through its self-regulating high availability design.

Q-Suite is a scalable multi-tenant contact center software for Asterisk, the next generation telephony switch. It comes with complete real-time and statistical reporting for Queue, Agent and Campaign performances and a comprehensive CDR. Built-in tools like Visual Call Flow Builder and Script Builder round out the call center solution with the necessary out-of-the-box functionality. Its extensive .NET and Web Services API offers the necessary hooks for both CTI and CRM integration.

“High Availability with call survival for contact centers using Asterisk makes Q-Suite exceptional,” said James Terhune, Chief Technology Officer at Indosoft. “Mission Critical applications migrating to Asterisk now have a full function Call Center ACD with built-in High Availability and Call Survival. This provides a unique opportunity to architect an Asterisk based next generation contact center technology platform using Q-Suite at lower cost.”

About Indosoft Inc.

Indosoft Inc. is a global provider of call center software, Q-Suite. It has been providing call center solutions to medium and large contact centers around the world for over ten years. Q-Suite is a multi-tenant, scalable call center solution with a unified ACD with skills based routing for voice, chat, e-mail and social media. It is also made available to Indosoft technology partners as a white or private label call center solution.

Read the full story at

Source: PRWeb
Copyright©2012 Vocus, Inc.
All rights reserved

Related medicine news :

1. Indosoft announces enhancements to its Visual IVR Builder for Q-Suite 5.7
2. American Van Service Upgrades Drivers Communications With Samsung Galaxy Tab 2
3. Stealth Electric Bikes Enhances High Performance Upgrades and New Standard Features for Spring 2013 Release
4. AMRESCO Expands Facilities and Upgrades Infrastructure to Keep Pace with Growth
5. Travel Services MyTSOnline Upgrades Their Headquarters By Moving to Larger Facility in South Florida
6. US Drug Watchdog Now Urges Transvaginal Mesh Failure Victims With Erosion To Call Them For The Names And Contacts Of The Best Women Attorneys
7. US Drug Watchdog Urges A Woman Who Has A Transvaginal Mesh Failure And Severe Medical Complications To Call Them For The Best Possible Women Lawyers
8. US Drug Watchdog Now Urges Transvaginal Mesh Victims Who Have Erosion To Call Them Immediately For The Names Of The Very Skilled Lawyers--Who Will All Be Women
9. US Drug Watchdog Now Urges Severely Injured Victims Of A Transvaginal Mesh Failure To Call Them for the Contacts Top Women Lawyers-Nationwide
10. US Drug Watchdog Is Expanding Their Transvaginal Mesh Failure Initiative And They Are Urging Victims To Call Them For The Names Of The Best Possible Women Lawyers To Help
11. US Drug Watchdog Now Urges Transvaginal Failure Victims To Call Them For The Contacts Of National Caliber Women Lawyers If They Have Developed Severe Complications
Post Your Comments:
(Date:6/26/2016)... ... June 26, 2016 , ... PawPaws brand pet supplements ... was developed to enhance the health of felines. The formula is all-natural and is ... herbs in the PawPaws Cat Kidney Support Supplement Soft Chews are Astragalus ...
(Date:6/25/2016)... Austin, TX (PRWEB) , ... June 25, 2016 , ... ... Fellow of the American College of Mohs Surgery and to Dr. Russell Peckham for ... popular and highly effective treatment for skin cancer. The selective fellowship in Mohs Micrographic ...
(Date:6/25/2016)... ... June 25, 2016 , ... As a lifelong Southern Californian, ... and his M.D from the David Geffen School of Medicine at UCLA. He trained ... Angeles to complete his fellowship in hematology/oncology at the UCLA-Olive View-Cedars Sinai program where ...
(Date:6/24/2016)... ... June 24, 2016 , ... A recent article published June ... with. The article goes on to state that individuals are now more comfortable seeking ... common operations such as calf and cheek reduction. The Los Angeles area medical group, ...
(Date:6/24/2016)... , ... June 24, 2016 , ... ... and Scientific Sessions in Dallas that it will receive two significant new grants ... grants came as PHA marked its 25th anniversary by recognizing patients, medical professionals ...
Breaking Medicine News(10 mins):
(Date:6/23/2016)... June 23, 2016 Research and Markets ... Market - Forecast to 2022" report to their offering. ... method for the patients with kidney failure, it replaces the ... from the patient,s blood and thus the treatment helps to ... chloride in balance. Increasing number of ESRD ...
(Date:6/23/2016)... 23, 2016 Research and Markets has ... Market Analysis 2016 - Forecast to 2022" report to ... report contains up to date financial data derived from varied ... major trends with potential impact on the market during the ... segmentation which comprises of sub markets, regional and country level ...
(Date:6/23/2016)... PARK RIDGE, Ill. and INDIANAPOLIS ... caliber of students receiving a Lilly Diabetes Tomorrow,s Leaders ... hands. The 2016 scholarship winners, announced today online at ... refused to let type 1 diabetes stand in the ... Lilly Diabetes has supported the Foundation,s scholarship program since ...
Breaking Medicine Technology: