Navigation Links
Indosoft Upgrades its Overseer Watchdog System for Q-Suite to Enhance High Availability with Call Survival for Mission Critical ACD Applications
Date:5/23/2013

Fredericton, NB (PRWEB) May 23, 2013

Indosoft Inc., developers of Q-Suite, the leading contact center software for Asterisk telephony, announces major enhancements to its Overseer Watchdog System, a self-regulating Automatic Monitoring and Decision Making System that allows mission critical contact centers to transcend High Availability and offer call survival. The new enhancements strengthen automatic fault detection and improves the self-regulating overseer mechanism, thereby enhancing reliability.

Large call centers using Asterisk as their telephony platform will require scaling to multiple real or virtual servers to run the different services associated with the call center software. This opens up the risk of service disruption triggered by the failure of any of the services within the different servers. Overseer Watchdog in Q-Suite 5.7 offers the reliability essential for mission critical call center ACD implementations through its self-regulating high availability design.

Q-Suite is a scalable multi-tenant contact center software for Asterisk, the next generation telephony switch. It comes with complete real-time and statistical reporting for Queue, Agent and Campaign performances and a comprehensive CDR. Built-in tools like Visual Call Flow Builder and Script Builder round out the call center solution with the necessary out-of-the-box functionality. Its extensive .NET and Web Services API offers the necessary hooks for both CTI and CRM integration.

“High Availability with call survival for contact centers using Asterisk makes Q-Suite exceptional,” said James Terhune, Chief Technology Officer at Indosoft. “Mission Critical applications migrating to Asterisk now have a full function Call Center ACD with built-in High Availability and Call Survival. This provides a unique opportunity to architect an Asterisk based next generation contact center technology platform using Q-Suite at lower cost.”

About Indosoft Inc.

Indosoft Inc. is a global provider of call center software, Q-Suite. It has been providing call center solutions to medium and large contact centers around the world for over ten years. Q-Suite is a multi-tenant, scalable call center solution with a unified ACD with skills based routing for voice, chat, e-mail and social media. It is also made available to Indosoft technology partners as a white or private label call center solution.

Read the full story at http://www.prweb.com/releases/2013/5/prweb10738521.htm.


'/>"/>
Source: PRWeb
Copyright©2012 Vocus, Inc.
All rights reserved

Related medicine news :

1. Indosoft announces enhancements to its Visual IVR Builder for Q-Suite 5.7
2. American Van Service Upgrades Drivers Communications With Samsung Galaxy Tab 2
3. Stealth Electric Bikes Enhances High Performance Upgrades and New Standard Features for Spring 2013 Release
4. AMRESCO Expands Facilities and Upgrades Infrastructure to Keep Pace with Growth
5. Travel Services MyTSOnline Upgrades Their Headquarters By Moving to Larger Facility in South Florida
6. US Drug Watchdog Now Urges Transvaginal Mesh Failure Victims With Erosion To Call Them For The Names And Contacts Of The Best Women Attorneys
7. US Drug Watchdog Urges A Woman Who Has A Transvaginal Mesh Failure And Severe Medical Complications To Call Them For The Best Possible Women Lawyers
8. US Drug Watchdog Now Urges Transvaginal Mesh Victims Who Have Erosion To Call Them Immediately For The Names Of The Very Skilled Lawyers--Who Will All Be Women
9. US Drug Watchdog Now Urges Severely Injured Victims Of A Transvaginal Mesh Failure To Call Them for the Contacts Top Women Lawyers-Nationwide
10. US Drug Watchdog Is Expanding Their Transvaginal Mesh Failure Initiative And They Are Urging Victims To Call Them For The Names Of The Best Possible Women Lawyers To Help
11. US Drug Watchdog Now Urges Transvaginal Failure Victims To Call Them For The Contacts Of National Caliber Women Lawyers If They Have Developed Severe Complications
Post Your Comments:
*Name:
*Comment:
*Email:
(Date:5/27/2016)... ... May 27, 2016 , ... Two director-level employees of ... Tribute to Women and Industry (TWIN) 2016 honorees. The award recognizes businesswomen who ... this year, Geri Boone, Director of the MLTSS (Managed Long-Term Services and Supports) Program ...
(Date:5/27/2016)... ... 27, 2016 , ... This campaign aims to provide a path to improved ... can control and change. , As nearly 795,000 Americans suffering from a new or ... States. Plus, with an estimated 129,000 of these people dying from stroke, it’s become ...
(Date:5/27/2016)... ... May 27, 2016 , ... Aimed at nurses ... human interest stories, courtesy of leaders in the nursing and health care industry. ... from leading advocates and associations—namely Jones & Bartlett Learning. , Jones & Bartlett ...
(Date:5/26/2016)... (PRWEB) , ... May 26, 2016 , ... Despite last ... meeting, expect Janet Yellen and company to wait until March 2017 for an interest ... University’s J. Mack Robinson College of Business. , “The Federal Open Market Committee (FOMC) ...
(Date:5/26/2016)... ... May 26, 2016 , ... ... hosted members and suppliers for its inaugural Member Conference at the Paris Hotel ... of elevating the operational health of America’s healthcare providers. , The conference was ...
Breaking Medicine News(10 mins):
(Date:5/26/2016)... A key trend that will ... of new treatments. Cardax, a development stage life sciences ... therapy is expected to fulfil large unmet medical needs ... studies to develop new treatments for osteoarthritis. One such ... in osteoarthritis are being investigated, and early trials of ...
(Date:5/25/2016)... FDA 510(k) clearance covers Confocal Miniprobes ... and surgical applications Mauna Kea Technologies ... multidisciplinary confocal laser endomicroscopy (CLE) platform, today announced ... the 12 th 510(k) clearance from United ... FDA clearance covers Confocal Miniprobes indicated for use ...
(Date:5/25/2016)...  Zymo Research Corp. announced today the final ... that help researchers obtain the most accurate and ... rapid growth of the study of microbiomes has ... methods to improve the reproducibility and quality of ... every step of the measurement process including collection ...
Breaking Medicine Technology: