Navigation Links
Indosoft Releases Unified ACD Queue Management for Email, Chat and Twitter
Date:5/31/2013

Fredericton, NB (PRWEB) May 31, 2013

Indosoft Inc., developers of Q-Suite, the leading Contact Center Software for Asterisk, announces the release of its unified ACD Queue management for Email, Chat, Twitter and Web callbacks. This integrates the asynchronous non-voice media contacts coming from Twitter, Email and Chat queues into skills based routing with queue prioritization.

Unified queue management within Q-Suite ACD enables customer contacts through different media like Twitter, Chat and Email to be routed to queues where routing and distribution is controlled by skills, skill levels and queue prioritization. This offers greater flexibility and increased efficiency by combining the handling of asynchronous non-voice media customer contacts with the handling of the voice calls within the contact center ACD. It also expands the capability of Asterisk based customer contact center platforms to handle new and emerging media.

“The routing and distribution of Twitter, Email and Chat queues within the Contact Center ACD takes into account the nature of different non-voice media communication contacts and offers unsurpassed flexibility in setting up queues with unique workflow,” said Justin Traer, Director of Support Services at Indosoft. “Twitter responses are necessary for effective marketing and PR whereas Email and Chat queues are asynchronous media contacts often preferred by younger generation customers who are reluctant to wait in call queues. Routing and distribution options for different media types provided by this feature allows Asterisk based contact centers greater control over agent productivity.”

About Indosoft Inc.
Indosoft Inc. is a global provider of software for Asterisk based contact centers. It has been providing call center solutions to medium and large call centers around the world for over ten years. It also licenses its ACD for Asterisk with .NET and XML libraries to enterprises utilizing Asterisk in their product line. Indosoft has been making available Q-Suite ACD for private label contact center technology solutions.

Read the full story at http://www.prweb.com/releases/2013/5/prweb10787927.htm.


'/>"/>
Source: PRWeb
Copyright©2012 Vocus, Inc.
All rights reserved

Related medicine news :

1. Indosoft announces enhancements to its Visual IVR Builder for Q-Suite 5.7
2. Indosoft Upgrades its Overseer Watchdog System for Q-Suite to Enhance High Availability with Call Survival for Mission Critical ACD Applications
3. AGA releases first independently developed ABIM-approved Practice Improvement Module in GI
4. Markle releases new resources for health information sharing implementation
5. ASCO releases studies from upcoming annual meeting
6. Boys Town Releases 5 Signs of Heat Stroke in Kids
7. MTSS-mba Membership Benefits Administration Software for Private and Taft-Hartley Employee Benefit Funds Releases New Pension Modules
8. Muscular Development Store Releases the Optimum Performance Workout for High Intensity Training
9. Premier global health journal, The Lancet, releases series on universal health coverage
10. Institute for Population Health Improvement releases buyers guide for health information exchange
11. CSHL Press releases new book on the biology of drug addiction
Post Your Comments:
*Name:
*Comment:
*Email:
(Date:8/18/2017)... ... August 18, 2017 , ... Mediaplanet today announces the launch ... lifestyles and highlighting the importance of proactive eye and ear health. The campaign ... latest innovations in hearing aid technology. , In this issue, the American ...
(Date:8/18/2017)... ... 18, 2017 , ... Radabaugh & Associates, a family managed ... North-Central West Virginia, is embarking on a cooperative charity effort with the Chestnut ... The Chestnut Mountain Ranch (CMR) is a Christ-centered boarding school for young men ...
(Date:8/18/2017)... ... August 18, 2017 , ... Goss & Associates Insurance Agency, ... commercial clients in the greater Houston region, is helping locally recognized nonprofit Addi’s ... against cancer. , Founded by Tony and Amber Bender after losing their young ...
(Date:8/18/2017)... (PRWEB) , ... August 18, 2017 , ... Yisrayl Hawkins, Pastor and Overseer at The ... says will lift the veil on false teachings pertaining to the mother of the Savior ... teach, you see a far different picture of the role of this historical woman. ...
(Date:8/18/2017)... ... August 18, 2017 , ... “Our Mountains to Climb: A ... a couple that grew stronger together through the faith they shared to overcome struggles ... is the creation of published author, Barbara J. Corcoran, a retired teacher and happily ...
Breaking Medicine News(10 mins):
(Date:8/7/2017)... (NYSE: DPLO), the nation,s largest independent specialty pharmacy, announced financial ... unless otherwise noted, are to the quarter ended June 30, ... 2017 Highlights include: Revenue of $1,126 ... Total prescriptions dispensed of 220,000, compared to 241,000 ... Gross profit per prescription dispensed of $371, ...
(Date:8/4/2017)... , Aug. 3, 2017  Agragen, LLC, ... company active in the biopharmaceutical, nutraceutical, and aquacultural ... development of its lead drug candidates, AGR131.  This ... proinflammatory cytokine from the blood of patients suffering ... and inflammatory bowel disease. ...
(Date:8/2/2017)... , Aug. 2, 2017   Marshall County Hospital in Benton, Kentucky ... reduce the risk of hospital-acquired infections (HAIs). The new addition, Tru-D SmartUVC , short ... to kill deadly pathogens such as C. diff , MRSA, MERS, Ebola and more. ... Tru-D SmartUVC ... Tru-D in action in a patient room ...
Breaking Medicine Technology: