Navigation Links
Indosoft Releases Unified ACD Queue Management for Email, Chat and Twitter

Fredericton, NB (PRWEB) May 31, 2013

Indosoft Inc., developers of Q-Suite, the leading Contact Center Software for Asterisk, announces the release of its unified ACD Queue management for Email, Chat, Twitter and Web callbacks. This integrates the asynchronous non-voice media contacts coming from Twitter, Email and Chat queues into skills based routing with queue prioritization.

Unified queue management within Q-Suite ACD enables customer contacts through different media like Twitter, Chat and Email to be routed to queues where routing and distribution is controlled by skills, skill levels and queue prioritization. This offers greater flexibility and increased efficiency by combining the handling of asynchronous non-voice media customer contacts with the handling of the voice calls within the contact center ACD. It also expands the capability of Asterisk based customer contact center platforms to handle new and emerging media.

“The routing and distribution of Twitter, Email and Chat queues within the Contact Center ACD takes into account the nature of different non-voice media communication contacts and offers unsurpassed flexibility in setting up queues with unique workflow,” said Justin Traer, Director of Support Services at Indosoft. “Twitter responses are necessary for effective marketing and PR whereas Email and Chat queues are asynchronous media contacts often preferred by younger generation customers who are reluctant to wait in call queues. Routing and distribution options for different media types provided by this feature allows Asterisk based contact centers greater control over agent productivity.”

About Indosoft Inc.
Indosoft Inc. is a global provider of software for Asterisk based contact centers. It has been providing call center solutions to medium and large call centers around the world for over ten years. It also licenses its ACD for Asterisk with .NET and XML libraries to enterprises utilizing Asterisk in their product line. Indosoft has been making available Q-Suite ACD for private label contact center technology solutions.

Read the full story at

Source: PRWeb
Copyright©2012 Vocus, Inc.
All rights reserved

Related medicine news :

1. Indosoft announces enhancements to its Visual IVR Builder for Q-Suite 5.7
2. Indosoft Upgrades its Overseer Watchdog System for Q-Suite to Enhance High Availability with Call Survival for Mission Critical ACD Applications
3. AGA releases first independently developed ABIM-approved Practice Improvement Module in GI
4. Markle releases new resources for health information sharing implementation
5. ASCO releases studies from upcoming annual meeting
6. Boys Town Releases 5 Signs of Heat Stroke in Kids
7. MTSS-mba Membership Benefits Administration Software for Private and Taft-Hartley Employee Benefit Funds Releases New Pension Modules
8. Muscular Development Store Releases the Optimum Performance Workout for High Intensity Training
9. Premier global health journal, The Lancet, releases series on universal health coverage
10. Institute for Population Health Improvement releases buyers guide for health information exchange
11. CSHL Press releases new book on the biology of drug addiction
Post Your Comments:
(Date:11/29/2015)... ... November 29, 2015 , ... ... the American Institute of Ultrasound in Medicine! , AIUM ultrasound practice accreditation ... they meet or exceed nationally recognized standards in the performance and interpretation ...
(Date:11/29/2015)... (PRWEB) , ... November 29, 2015 , ... "I struggled ... Things that as a Mother and Wife would love to do, I missed. We ... I just happened to call Dr. Zaidan first. They have changed my life drastically. ...
(Date:11/29/2015)... ... ... Cyber Monday deal is a deep 40% or more discount on every item on both ... skin care lover in your circle. Each Christmas, Sublime Beauty offers a special ... are staples: Collagen, Retinol and Hyaluronic Serums. , Stocking stuffers like Skin Brushes, natural Body ...
(Date:11/29/2015)... (PRWEB) , ... November 29, 2015 , ... NewsWatch featured ... technology products available to consumers. Amanda Forstrom, a technology expert and special reporter for ... be a reality in the future. , It’s the future because flying cars are ...
(Date:11/29/2015)... Ca (PRWEB) , ... November 29, 2015 , ... Khanna ... American Board of Ophthalmology on November 25th 2015. Peer Certification by the ... field of his specialty. Certification in Ophthalmology is first obtained after the completion of ...
Breaking Medicine News(10 mins):
(Date:11/29/2015)... , Nov. 29, 2015  Strengthening its leadership in ... AEX: PHIA) today announced IntelliSpace Portal 8.0 , ... and visualization platform that helps radiologists detect, diagnose and ... 2015 Radiological Society of North America Annual Meeting (RSNA) ... Portal 8.0 helps address the changing demands in radiology ...
(Date:11/29/2015)... 29, 2015   Royal Philips  (NYSE: PHG, AEX: ... at the 2015 Radiological Society of North America Annual ... Place in Chicago . Visitors to ... company,s broad portfolio of integrated Diagnostic Imaging, Clinical Informatics, ... clinical performance, improve workflow and create a superior patient ...
(Date:11/29/2015)... Germany , Nov. 29, 2015  At ... invites attendees to experience the most complete mobile C-arm ... on display is Ziehm Vision RFD 3D, the world,s ... 16 cm edge length per scan volume. In addition, ... first fully motorized mobile C-arm in four axes which ...
Breaking Medicine Technology: