Navigation Links
Indosoft Releases Unified ACD Queue Management for Email, Chat and Twitter
Date:5/31/2013

Fredericton, NB (PRWEB) May 31, 2013

Indosoft Inc., developers of Q-Suite, the leading Contact Center Software for Asterisk, announces the release of its unified ACD Queue management for Email, Chat, Twitter and Web callbacks. This integrates the asynchronous non-voice media contacts coming from Twitter, Email and Chat queues into skills based routing with queue prioritization.

Unified queue management within Q-Suite ACD enables customer contacts through different media like Twitter, Chat and Email to be routed to queues where routing and distribution is controlled by skills, skill levels and queue prioritization. This offers greater flexibility and increased efficiency by combining the handling of asynchronous non-voice media customer contacts with the handling of the voice calls within the contact center ACD. It also expands the capability of Asterisk based customer contact center platforms to handle new and emerging media.

“The routing and distribution of Twitter, Email and Chat queues within the Contact Center ACD takes into account the nature of different non-voice media communication contacts and offers unsurpassed flexibility in setting up queues with unique workflow,” said Justin Traer, Director of Support Services at Indosoft. “Twitter responses are necessary for effective marketing and PR whereas Email and Chat queues are asynchronous media contacts often preferred by younger generation customers who are reluctant to wait in call queues. Routing and distribution options for different media types provided by this feature allows Asterisk based contact centers greater control over agent productivity.”

About Indosoft Inc.
Indosoft Inc. is a global provider of software for Asterisk based contact centers. It has been providing call center solutions to medium and large call centers around the world for over ten years. It also licenses its ACD for Asterisk with .NET and XML libraries to enterprises utilizing Asterisk in their product line. Indosoft has been making available Q-Suite ACD for private label contact center technology solutions.

Read the full story at http://www.prweb.com/releases/2013/5/prweb10787927.htm.


'/>"/>
Source: PRWeb
Copyright©2012 Vocus, Inc.
All rights reserved

Related medicine news :

1. Indosoft announces enhancements to its Visual IVR Builder for Q-Suite 5.7
2. Indosoft Upgrades its Overseer Watchdog System for Q-Suite to Enhance High Availability with Call Survival for Mission Critical ACD Applications
3. AGA releases first independently developed ABIM-approved Practice Improvement Module in GI
4. Markle releases new resources for health information sharing implementation
5. ASCO releases studies from upcoming annual meeting
6. Boys Town Releases 5 Signs of Heat Stroke in Kids
7. MTSS-mba Membership Benefits Administration Software for Private and Taft-Hartley Employee Benefit Funds Releases New Pension Modules
8. Muscular Development Store Releases the Optimum Performance Workout for High Intensity Training
9. Premier global health journal, The Lancet, releases series on universal health coverage
10. Institute for Population Health Improvement releases buyers guide for health information exchange
11. CSHL Press releases new book on the biology of drug addiction
Post Your Comments:
*Name:
*Comment:
*Email:
(Date:2/25/2017)... ... 2017 , ... FCPX users now have the ability to sharpen a desired ... Color users have total control over sharpening amount, sharpening radius, threshold, horizontal sharpening, vertical ... tools users can visually see the color range effected with ease all within ...
(Date:2/24/2017)... ... , ... Only two months after the official release of The Private Collection ... XO Private has initiated a second print-run of its lavish luxury travel coffee table ... when open, weighs in at more than six kilos, retails at EUR 1,000 per ...
(Date:2/24/2017)... ... , ... Dr. Ronald E. Hawkins, vice president for academic ... A. Bell, DO, MBA, HPF, FACOEP-dist., FACEP, as the new dean of ... comes to Liberty from the Ohio University Heritage College of Osteopathic Medicine (OU-HCOM), ...
(Date:2/24/2017)... , ... February 24, 2017 , ... ... hearing disabilities, it is so critically important that we all are aware of ... is why Mediaplanet is proud to announce the launch of its newest edition ...
(Date:2/24/2017)... , ... February 24, 2017 , ... With ProGlass Prism ... Pro X . Users have total control over position, rotation, distortion, edge softness, edge ... within Final Cut Pro X. , With ProGlass Prism users are given the tools ...
Breaking Medicine News(10 mins):
(Date:2/24/2017)... Feb. 24, 2017 Medical information groups ... increase their self-service capabilities to manage inquiries from ... New research from consulting leader Best ... developed self-service website portals where HCPs can sign ... one of many findings to emerge from the ...
(Date:2/24/2017)... MELBOURNE , Australie, le 24 février 2017 ITL ... de santé diversifiée innovante, est ravie d,annoncer les excellents ... à la période précédente correspondante. Une présentation complète « Résultats ... peut être consultée ici . ... impôts de 2,12 millions $ (Déc. 2015 : 1,04 million $ ; en hausse ...
(Date:2/24/2017)... , Feb 24, 2017 ... Committee,s proposal for a new Board of Directors that ... The 2016-2017 Nomination Committee comprises representatives of the company,s ... quarter of 2016 who have accepted a seat on ... The composition of the 2016-2017 Nomination Committee was as ...
Breaking Medicine Technology: