Navigation Links
Indosoft Releases Unified ACD Queue Management for Email, Chat and Twitter
Date:5/31/2013

Fredericton, NB (PRWEB) May 31, 2013

Indosoft Inc., developers of Q-Suite, the leading Contact Center Software for Asterisk, announces the release of its unified ACD Queue management for Email, Chat, Twitter and Web callbacks. This integrates the asynchronous non-voice media contacts coming from Twitter, Email and Chat queues into skills based routing with queue prioritization.

Unified queue management within Q-Suite ACD enables customer contacts through different media like Twitter, Chat and Email to be routed to queues where routing and distribution is controlled by skills, skill levels and queue prioritization. This offers greater flexibility and increased efficiency by combining the handling of asynchronous non-voice media customer contacts with the handling of the voice calls within the contact center ACD. It also expands the capability of Asterisk based customer contact center platforms to handle new and emerging media.

“The routing and distribution of Twitter, Email and Chat queues within the Contact Center ACD takes into account the nature of different non-voice media communication contacts and offers unsurpassed flexibility in setting up queues with unique workflow,” said Justin Traer, Director of Support Services at Indosoft. “Twitter responses are necessary for effective marketing and PR whereas Email and Chat queues are asynchronous media contacts often preferred by younger generation customers who are reluctant to wait in call queues. Routing and distribution options for different media types provided by this feature allows Asterisk based contact centers greater control over agent productivity.”

About Indosoft Inc.
Indosoft Inc. is a global provider of software for Asterisk based contact centers. It has been providing call center solutions to medium and large call centers around the world for over ten years. It also licenses its ACD for Asterisk with .NET and XML libraries to enterprises utilizing Asterisk in their product line. Indosoft has been making available Q-Suite ACD for private label contact center technology solutions.

Read the full story at http://www.prweb.com/releases/2013/5/prweb10787927.htm.


'/>"/>
Source: PRWeb
Copyright©2012 Vocus, Inc.
All rights reserved

Related medicine news :

1. Indosoft announces enhancements to its Visual IVR Builder for Q-Suite 5.7
2. Indosoft Upgrades its Overseer Watchdog System for Q-Suite to Enhance High Availability with Call Survival for Mission Critical ACD Applications
3. AGA releases first independently developed ABIM-approved Practice Improvement Module in GI
4. Markle releases new resources for health information sharing implementation
5. ASCO releases studies from upcoming annual meeting
6. Boys Town Releases 5 Signs of Heat Stroke in Kids
7. MTSS-mba Membership Benefits Administration Software for Private and Taft-Hartley Employee Benefit Funds Releases New Pension Modules
8. Muscular Development Store Releases the Optimum Performance Workout for High Intensity Training
9. Premier global health journal, The Lancet, releases series on universal health coverage
10. Institute for Population Health Improvement releases buyers guide for health information exchange
11. CSHL Press releases new book on the biology of drug addiction
Post Your Comments:
*Name:
*Comment:
*Email:
(Date:10/13/2017)... (PRWEB) , ... October 13, 2017 , ... As health ... medicine known as “patient engagement.” The patient is doing more than filling out a ... , “There is an increasing emphasis in health care and research on the ...
(Date:10/13/2017)... ... October 13, 2017 , ... ... ‘17, and Jennifer Huggins, PharmD ’17, along with clinical associate professor Janice ... of cardiovascular diseases during the 15th Annual Women’s Health Conference. The SIU ...
(Date:10/13/2017)... ... October 13, 2017 , ... Ellevate Network, the leading network ... advocate for action towards gender equality at their inaugural Summit in New York City ... and reached a social audience of over 3 million. To watch the Mobilize Women ...
(Date:10/13/2017)... ... 13, 2017 , ... “The Journey: From the Mountains to the Mission Field”: ... souls in the Philippines. “The Journey: From the Mountains to the Mission Field” is ... Bible. She has taught all ages and currently teaches a class of ladies at ...
(Date:10/12/2017)... Wis. (PRWEB) , ... October 12, 2017 , ... ... standard products to meet the demand of today’s consumer and regulatory authorities worldwide. ... of probiotic experts and tested to meet the highest standard. , These ...
Breaking Medicine News(10 mins):
(Date:10/2/2017)... Denmark , Oct. 2, 2017 The Rebound ... in the struggle to reverse the tide of prescription drug ... for regulating their medicine intake and stepping down their dosage ... set to launch in December 2017; the first 100,000 people ... Learn more at http://www.rebound-solution.com/ ...
(Date:9/28/2017)... 28, 2017 Cohen Veterans Bioscience and Early ... of wearable and home sensors for real-time monitoring of ... Foundation, a nonprofit organization focused on disruptive health solutions ... affordable analytical system to record and integrate behavioral, cognitive, ... ...
(Date:9/27/2017)... CAESAREA, Israel and NEW YORK , Sept. ... company with mobile health and big data solutions, today announced that its ... today. Please check your local TV listings for when The Dr. Oz ... ... ninth season this month. ...
Breaking Medicine Technology: